Description We're looking for a reliable and detail-oriented Dispatch Administrator II to help lead daily operations within our Project Coordinating Department.
In this role, you'll serve as a key point of contact-handling inquiries related to fieldwork, lab results, pricing, billing, and other administrative functions.
You'll also play an active role in overseeing daily workflows, supporting internal teams, and ensuring smooth communication across departments.
If you're a strong communicator who thrives in fast-moving environments and enjoys problem-solving, this is a great opportunity to make an impact.
What We Offer: - Medical, Dental, and Vision insurance
- Paid vacation and sick time
- 401(k) retirement plan
- Exclusive discounts on travel, wellness, entertainment, and fitness
- Bring your organization and leadership skills to a team where your contributions truly matter-apply today.
Responsibilities • Answering phone calls
• Calling clients and technicians
• Scheduling field jobs with technicians, clients, and homeowners
• Provide excellent customer service and maintain client relations
• Data entry
• Preparing and gaining work authorizations
• Assist in acquiring billing information for clients and insurance companies
• Taking lead in the Manager role when the manager is not present
Qualifications • Customer service experience required
• Ability to communicate with a range of personalities and emotions
• Proficient in Microsoft Word, Excel, and PowerPoint
• Become proficient in company databases, project management systems, and third-party software applications in use by the company
• Excellent verbal and communication skills, personable, and client-service-oriented
• Strong multi-tasking skills
• Capable of training, reviewing, and critiquing deliverables
• Ability to direct and manage a fast-paced office
• Ability to learn, understand, and explain the technical/science side of the industry and assess
• Capable of directing various departments and prioritizing
• Detail-oriented, accurate reporting, and fast typing skills
• Minimum of 2 years of experience working within an associated industry or role type
• Certifications in Asbestos, Lead, and Industrial Hygiene are a plus (CAC, LI-RA, CMI)
• Laboratory experience is a plus
• Great communication
• Must live within daily driving distance of the office