Disaster Recover Casework Volunteer

Support the disaster recovery of individuals, families, and communities through the activities of Casework and Recovery Planning, Recovery Systems, and Community Recovery. Reports To: DCS: Southwestern PA - Recovery Team Leader Responsibilities: Responsibilities include but are not limited to: 1. Conduct client interviews: both initial interview and follow-up conversations, according to standards 2. Assess qualifications for direct client assistance 3. Use the Client Assistance System 2.0 to document the assistance and services provided in the client record according to standards 4. Assist with recovery planning, problem-solving and advocacy on request according to standards 5. Provide clients with information and referrals to community partners 6. Learn about the Recovery activities and develop knowledge, skills, expertise in Casework and Recovery Planning, Systems and/or Community Recovery Has the option to work remotely after completing required training. Time Commitment: Choose your availability schedule: daytime or early evening hours. After training, may be able to work from home Qualifications: Orientation Demonstrated commitment to the mission of the American Red Cross. Be kind, caring, resourceful, knowledgeable. Demonstrate interest in learning about community resource organizations. Demonstrate the ability to work well in stressful situations and in a team-oriented setting. Has the ability to use CAS 2.0. Customer Focus Is dedicated to meeting the expectations and requirements of clients, internal and external customers; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect. Manages Diversity Treats people equitably; works effectively with diverse populations. Is able to: Sit for 2 hour periods. Relationships: Works with Recovery Team Leaders and Members Development Opportunity: Based on skill and interests, become a Casework and Recovery Planning SV, a Community Recovery Supervisor or a Systems Supervisor. Training: Is in the process of completing or has completed the required training: Disaster Cycle Services: An Overview Recovery Services: An Overview Casework and Recovery Planning Fundamentals Direct Client Assistance Fundamentals Meet the Client: What is a Family?