Director, Veterans Resource Center
About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region s polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor s and master s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction , a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 24- 25 College of Distinction (CoD).
Money magazine recently named EWU as one of its Best Colleges in America 2024 .
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place the knowledge that comes from the land.
Job Summary:
The Veterans Resource Director serves as a key leader in supporting the academic success, retention, and overall well-being of veteran and military-connected students. This role is forward-thinking, solution-oriented, and collaborative, working across the institution and community to create an inclusive, supportive, and empowering environment. In a challenging recruitment and retention landscape, the Veterans Resource Director will implement innovative strategies to enhance student success and strengthen partnerships that promote institutional and Student Affairs goals.
EWU is committed to supporting and promoting a diverse workforce and encourages applicants from diverse backgrounds to apply for this position.
The salary for this position is $80,000 (minimum) up to $85,000. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: .
Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.
Required Qualifications:
Required Qualifications
• Bachelor s degree.
• Minimum of five years of progressive responsibility in military, higher education, non-profit, or student affairs leadership roles.
• Demonstrated understanding of military culture, structures, and the transition challenges faced by military-connected students.
• Strong knowledge of VA Educational Benefits and related resources.
• Experience providing academic advising, case management, or counseling to military-connected populations.
• Proven ability to build collaborative partnerships with internal and external stakeholders.
• Excellent written and verbal communication skills, with experience in public speaking and facilitating workshops or training.
• Demonstrated commitment to diversity, equity, inclusion, and belonging. Preferred Qualifications:
Preferred Qualifications
• Master s degree in Higher Education, Counseling, Public Administration, or related field.
• Experience in fundraising, grant writing, or budget management.
• Experience with program assessment, data analysis, and strategic planning.
• Certified School Certifying Official (SCO) or experience working with VA education programs. Other Skills and Abilities:
Job Duties:
Student Support and Case Management
• Provide holistic academic, career and personal advising to veteran and military-connected students in partnership with campus experts.
• Serve as a dedicated champion, ensuring student concerns are addressed efficiently and effectively.
• Support students navigating VA educational benefits, academic planning, and university
resources.
• Partner with campus units including Counseling and Wellness Services (CWS), Student Accommodations and Support Services (SASS), Academic Advising, Career Services, Enrollment Management, Academic Colleges, and others to respond to student challenges and enhance student support.
• Lead proactive case management for students facing challenges, ensuring continuity of care and successful resolution of concerns.
• Collaborate with campus leadership to identify systemic barriers to student success and propose data-informed solutions. Percent of Time: 45
Administrative Leadership & Supervision
• Supervise and mentor professional staff, student employees, and volunteers within the Veterans Resource Center.
• Develop and implement professional development opportunities for staff to enhance
cultural competence and service delivery.
• Lead strategic planning, goal-setting, and assessment efforts for the Center.
• Partner with University Advancement to identify and pursue fundraising and grant opportunities to support program initiatives and scholarships.
• Ensure compliance with federal, state, and institutional regulations related to veterans
services and benefits.
• Serve as a leader within Student Affairs to address broad student success employing foresight with respect to the military connected population.
• Identify and pursue recognition opportunities for the work being accomplished in the Center. Percent of Time: 35
Coordination & Collaboration with Internal and External Stakeholders
• Establish and maintain collaborative relationships with local military bases, veteran
organizations, and state/federal agencies to enhance recruitment, retention, and career
pathways for military-connected students.
• Develop and implement outreach and engagement initiatives to build a vibrant,
inclusive veteran community on campus.
• Provide training and consultation for faculty, staff, and university leadership on best practices
in supporting veteran and military-connected students.
• Represent the institution at conferences, community events, and collaborative
partnerships, promoting the university as a veteran-friendly institution.
• Develop and deliver presentations at local,regional, and national conferences to highlight
best practices and innovative approaches. Percent of Time: 20
Conditions of Employment:
This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
This is an Administrative Exempt position and is covered by EWU Policy 406- 01, Exempt Employment
After starting employment, employees will complete required training. Online training can be accessed at or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on our Human Resources site: Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies. Salary Information: The salary for this position is $80,000 (minimum) up to $85,000. Where the hired candidate will begin within this range is dependent on education, experience, and skills.
Posting Date: 04/21/2025
Open Until Further Notice: . click apply for full job details
Date Posted: 09 May 2025
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