Director Patient Experience

Overview Marian Regional Medical Center a 191-bed facility located in Santa Maria California is recognized as one of the Top 250 Hospitals in the Nation by Healthgrades and was awarded Best Maternity Care by Newsweek. It ranks among 10% in the nation for safety core measures in cardiac services and has the only comprehensive cancer treatment and resource program from Los Angeles to San Francisco. Marian's beautiful mission-style facility houses the latest technology to support excellent physicians and caregivers who deliver compassionate care each and every day. Marian Regional Medical Center is a part of Dignity Health's Southwest Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services - all recognized for quality safety and service. Marians offers Santa Maria Valley residents access to the most advanced technologies an expanded and enhanced Emergency Department Critical Care Unit neonatal intensive care unit and an array of womens services. Responsibilities Position Summary: Ensures that Dignity Health (facility) delivers on our promise for Humankindness and improves Patient Experience. Collaborates with system to ensure the facility meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (CAHPS). Primary Duties and Responsibilities: + Implements the system strategy and direction for the facility to drive the culture tactics processes and feedback for patient experience. + Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experience feedback and the identification and implementation of improvement strategies to achieve patient experience goals. + Supports local patient experience committees or teams education of patient experience results to hospital staff and facilitation of improvement initiatives. + Provides facility executive team with understanding of the patient experience and their impact on results. Qualifications Required Education and Experience: + Bachelors degree or a combination of education and/or additional job related experience in lieu of the degree. + Minimum of three (3) years experience in related field. Minimum three (3) years management experience. Pay Range $54.12 - $78.47 /hour We are an equal opportunity/affirmative action employer.