Director, Open Enrollment Programs - Wharton Executive Education

Director, Open Enrollment Programs - Wharton Executive Education

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Posted Job Title
Director, Open Enrollment Programs - Wharton Executive Education

Job Profile Title
Director C, Student Services, Executive Education

Job Description Summary
The Director, Open Enrollment Programs is a critical role on Wharton Executive Education's Open Enrollment Program Design and Management Team, responsible for the quality design of new Open Enrollment offerings, updates/refreshing of multiple existing Open Enrollment programs, and overall satisfaction of Open Enrollment participants (as measured by participants' evaluations and external rankings).

The Director is responsible for working closely with Wharton faculty and a team of colleagues across the Business Development, Program Design and Management, Marketing and Client Relation to assess market demand for existing and new content and translate that need into executive education offerings consistent with the mission and goals of the Wharton School and Executive Education. He/she will work with faculty to develop innovative, sophisticated and robust educational solutions, design curricula, and identify faculty to deliver program content that enhances and meets the learning objectives of participants. The Director may also collaborate with colleagues from the Business Development Team on new proposals and presentations both in-person and remotely.

He/she should demonstrate financial acumen and be responsible for assuring positive contribution to the profitability of the team/department through cost management and support of the client relations and marketing team.

The Director manages a high volume of programs in an assigned portfolio, and ensures learning objectives are met. To accomplish this, the Director will understand market needs, be thoroughly knowledgeable about the faculty and resources available to Wharton Executive Education, and design and deliver unique, targeted, impactful solutions to accomplish program objectives. This includes developing relationships with faculty, and cultivating new Wharton/Penn faculty, new instructors, and senior executives (when needed) for Executive Education programs.

As part of the Design Process, the Director will design and incorporate appropriate pre and post program follow up initiatives to ensure participants' program satisfaction and assess their success in application of program tools/knowledge.

This position requires matrixed oversight of each Program's Delivery Team with the expectation that each program is delivered with consistent program performance standards and seamless delivery.

Job Description

Job Responsibilities

• Continuously Fine-tune/re-design existing Open Enrollment offerings to match market demand. Ensure high quality customer experience throughout the learning journey (pre, during and post program) across his/her portfolio.
• Lead the design and development of new Open Enrollment Programs.
• Design and oversee implementation of appropriate post program follow up to measure client satisfaction and their ability to apply learning solutions. Actively engage in follow up practices with program participants and faculty.
• Ensure a positive contribution to organization's bottom line by a) being responsible for cost management of individual programs and b) supporting sales and marketing efforts of individual OE programs.
• Develop an in-depth understanding of Wharton and external faculty areas of expertise in order to better design programs and incorporate new faculty into the Open Enrollment portfolio. Match expertise to client needs.
• Manage the effort of the delivery team to ensure that all logistical matters for on-site and off-site programs are delivered with exceptional customer service for clients and faculty. Provide post-program feedback to delivery team.
• Serve as an advocate and role model in using the latest technology in designing and delivering executive education programs; keep current on developments in Connected-Learning and other related cross school initiatives.
• Keep current on latest trends in business and executive development issues.
• Become proficient in all current and future office processes and administrative systems, which support scheduling, faculty compensation, and client management.

Qualifications

Bachelor's degree and 7-10 years' experience required or equivalent combination of education and experience. Master's degree in a related field preferred. Experience in designing educational solutions preferably in a high-end solutions environment or higher education, academic environment.

Experience in consultative, adult learning theory and practices in industry and academic institutions strongly preferred. Experience in industry beyond the learning and development function a plus. Understanding of the executive education market and trends. Knowledge of faculty and resources available to Wharton Executive Education.

The Director must have the demonstrated ability and willingness to work with ease across cultures and geographies. Experience in living and/or working with global clients a plus.

Overall strategic and critical thinker and persuasion skills with executive audiences.

• Maintain Wharton as a leader of innovative and financially successful programs through a proven track record of designing innovative educational program solutions for senior leaders in global companies across industries, expanding Wharton's markets, developing analytical processes to measure the investment returns for Executive Education clients and the participants, as well as suggesting improvements to programs and processes.

• Work independently and effectively to manage and deliver a high volume of programs in assigned portfolio that provides sophisticated educational solutions across industries.
• Willingness to develop an in-depth understanding of Wharton and external faculty areas of expertise.

• Financial acumen P&L experience. Responsible for assuring positive contribution to the profitability of the department through cost management and support of sales and marketing teams.

• Experienced, highly skilled in written communications.

• Self-starter and proven ability to work autonomously as well as collaboratively as a member of a program/project team in a fast-paced, results-driven environment. Strategic-thinking partner with demonstrated personal strengths that contribute to building a strong, dynamic and unified organization.

• Familiarity with business development and sales channels.

• Experience utilizing business development, sales or other CRM systems. Strong understanding of metrics and dashboards. Action-oriented, results-driven approach to a professional team.

• Ability to negotiate complex and difficult environments.

• Ability to analyze and understand international and domestic business trends and the concerns of executives. Be innovative in approaches to educational solutions.

• Ability and willingness to travel internationally and domestically.

• Ability and willingness to work non-traditional hours, including weekends, early mornings and late evenings as needed.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Wharton School

Pay Range
$74,476.00 - $115,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job click apply for full job details