SUMMARY: The Director of Water Restoration provides overall leadership of the Water Restoration segment of the business. The position has three main focuses: Increase water restoration sales by developing business opportunities and implementing effective sales strategies, Develop and implement industry Best Practices, and implement controls to ensure all work meets company service and safety standards. In addition to working with Field Operations to grow the business, the Director of Water Restoration will also ensure that customers receive outstanding service in line with RRSC and IICRC guidelines. The Director of Water Restoration Manager will be IICRC Certified, proficient in Xactimate, and represent the company within industry trade organizations. Must be willing to travel and work a flexible schedule. All other duties as assigned.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Sales Management/Development
- Responsible for working with Field Operations to identify areas for growth in their respective markets/geographic locations for Water Restoration business.
- Develop, implement, and track sales strategies focused on achieving Company sales targets and identifying new opportunities to grow the business.
- Work with General Managers and Regional Vice Presidents on effective sales techniques to drive an increase in close rates.
- Develop and implement "Best Practices" for the Water Restoration business.
Training and Development
- Assess current Company Education and Training program for Water Restoration personnel.
- Develop and implement new or improved Educational and Training programs to ensure Water Restoration Personnel perform at Company/Industry level standards in the field.
- Oversee relationships with outside training vendors.
- Ensure training compliance.
Operations/Safety
- Evaluate current internal processes and develop/implement controls to ensure all work is completed to company and industry service standards.
- Implement controls to ensure water restoration work meets company service and safety standards.
- Work with Regional Safety Managers and branch Water Restoration Managers as necessary to ensure job safety compliance.
- Manage relationships with equipment vendors.
Additional Duties
- Participate in trade/industry organizations as necessary to stay updated on industry trends and practices related to water restoration.
- Represent the organization within the industry as requested by senior management.