Director of Student Services

Description of Basic Functions and Responsibilities
OVERVIEW
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River. The main campus is located in the city of Redding, population 90,000. The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average 393,000 vs. California state average of 770,000).

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Administrator positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our administrators manage a wide range of programs and lead faculty and staff in engaging our diverse employee and student populations, facilitating equitable outcomes for all through the management of our various employment and academic programs. As an administrator at Shasta College, you will join a vibrant community of professionals working collaboratively to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career at Shasta College offers a highly rewarding and enriching employment experience.

DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES
Under the direction of an area administrator, plan, organize, coordinate, direct, develop, implement and oversee the day-to-day operations of a variety of student services programs and areas, which may include Financial Aid, Admissions and Records, the Veterans Center, the Student Success Center and other matriculation related activities; serve as liaison for students by providing assistance to resolve matriculation problems; support Guided Pathways initiatives; and recommend for hire, train, schedule, supervise, and evaluates assigned personnel.

This position requires a strong background in financial aid administration, including extensive experience with federal and state financial aid programs and a thorough understanding of Title IV regulations. This position will oversee financial aid operations, supervise financial aid staff, and ensure regulatory compliance. Proficiency with financial aid software systems, as well as experience managing audit processes, reconciliation, and reporting requirements, is essential. This position requires knowledge of financial aid policy, compliance practices, and the ability to lead effective, compliant operations in a fast-paced, student-centered environment.

CLASSIFICATION: Range 30 on the Administrative Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. - 5:00 p.m., Monday through Friday. This is a classified administrator position with a default CalPERS retirement.SUPERVISOR: Assistant Superintendent/Vice President of Student Services or designeeTypical Duties, Knowledge and Ability

Plan, organize, coordinate, direct, implement, manage and participate in the administration and supervision of various student services programs such as: Financial Aid, Scholarships, Admissions and Records, Veteran Services, Student Success Center, Transfer Center support, Counseling support, International Students, Global Education, graduation and other matriculation-related activities contributing to student outreach, onboarding, retention, success and degree/certificate completion. Support Competency Based Education, Credit for Prior Learning, and Degrees When Due initiatives.

Recommend, develop, implement and coordinate programs and activities that assist students in making a successful transition to the college.

Read, interpret, and implement federal and state regulations and guidelines governing financial aid and veteran services administered at Shasta College. Maintain current knowledge of regulation and guideline revisions in areas supervised and implement accordingly.

Plan, develop, evaluate, and direct the implementation of policies and procedures to insure accurate and timely record keeping, student awards and disbursements of financial aid in accordance with federal and state regulations and requirements.

Develop, implement, and evaluate program goals, objectives, policies and services that are consistent with the college mission and in compliance with the regulations and guidelines of the Chancellor's Office.

In collaboration with other managers and staff, develop and implement goals and objectives that enable and encourage students to successfully declare their major, enroll, succeed and retain to completion.

Supervise the maintenance of financial aid, veteran services and admissions records and insure compliance with record retention policy.

Review financial aid, veteran's services and admissions processes, procedures and student files to ensure compliance with federal and state regulations.

Review college policies and procedures to insure they align with federal and state regulations.

Manages the Shasta College Cohort Default rate through working with third parties and/or making internal changes to retain a low rate.

Handles student appeals related to the areas supervised and determines appropriate course of action as appropriate.

Provides managerial direction over a variety of Student Services areas including planning, goal setting, implementation, coordinator, evaluation and accountability.

Evaluates the work of assigned staff; with staff, develops, implements and monitors work plans to achieve assigned goals and objectives; contributes to development of and monitoring of performance against the annual department budget; participates in developing, implementing and evaluating work programs, plans, processes, systems and procedures to achieve department and District goals, objectives and performance measures consistent with the District's quality and service expectations. Train, supervise, and evaluate the performance of assigned personnel in accordance with proper management practices and collective bargaining agreements; provide technical direction and guidance; counsel and discipline employees as needed; reassign work to assure timely completion.

Provides day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment, which supports achieving District objectives and service expectations. Provides leadership and participates in programs and activities that promote a positive, collaborative work environment.

Plans, develops and supervises special events related to Enrollment Services. Prepares, submits, and monitors the annual budget for assigned Student Services programs; researches and approves expenditures for services, supplies, and equipment in accordance with established policies and procedures.

Consults and collaborates with the Information Technology Department and participates in the development and enhancement of specialized automated systems; maintains current knowledge in the latest technology related to functional areas, including hardware and software capabilities; provides major input to long-range technology planning decisions.

Recommend, develop, and implement programs and activities that facilitate the success of new, returning and current students; exercise leadership in the use of modern techniques of quality management to continuously improve the operations of area supervised; effectively utilize and implement information technology in the area supervised.

Plans, organizes and prepares the district's applications/reports for federal and state funds; prepare a variety of complex statistical and narrative annual and other periodic reports to federal, state and local agencies to support the financial aid program; prepares applications and proposals to obtain federal, state and private student aid funds; assures maintenance of accurate records and balance accounts with fiscal services records.

Maintains timely and accurate reporting to District, State and federal agencies; collects, analyzes, and disseminates reports on the outcomes of various student programs and services.

Participates in the reporting of MIS data to the California Community Colleges Chancellor's Office; assumes administrative responsibility over the data; investigates, troubleshoots, and resolves data issues.

Supports Statewide Initiative implementations through creating area visions, goals, objectives, implementation plans and assessment processes for improvement.

Submits annual area plan initiatives, goals, student learning and area outcomes.

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