Makan Hospitality Management is seeking a dynamic, service-oriented Director of Sales to join our growing team at the award-winning Staybridge Suites Little Rock - Medical Center. We are looking to hire someone who is results-oriented and driven to achieve excellence. The appropriate candidate must have outstanding communication skills and the ability to work in a hands-on, fast-paced environment. If this sounds like you, we want you on our team.
JOB DUTIES AND RESPONSIBILITIES
- Maintain and promote a teamwork environment with effective and clear communication amongst co-workers through positive leadership
- Provide pricing and guidance recommendations to the revenue manager, review and approve any special corporate negotiated rates
- Develop a working knowledge of the operations of the hotel, including food and beverage, event space, and reservations system (Opera)
- Develop a complete knowledge and ensure adherence to company sales policies
- Drive customer loyalty to grow share of the account by delivering service excellence throughout each customer experience
- Provide guidance for RFP Season Annually for IHG with the help from GM and Regional DOS
- Identify and pursue new and repeat business through outside prospecting calls, client visits, hotel site tours, lunches, and networking events
- Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies
- Analyze sales and revenue management STR reports to identify trends and future demand opportunities and oversee pricing, and other minimums to ensure pricing is within an acceptable range based on available inventory, current sales/revenue strategies and market demand
- Conduct ongoing competitor price and product analysis to ensure proper rate positioning and product offering relative to competition
- Attend weekly management meetings and oversee all sales communications with team at the meetings
- Recommend and implement new sales programs at the hotel and accurately track ROI
- Initiates collateral and online marketing efforts to include all printed sales collateral, direct mail, and discount promotions
- Prepares annual marketing/business and budget plans
- Set and monitor team member goals including weekly sales activities, room night and revenue goals monthly, quarterly, yearly
- Perform any other job-related duties as assigned
EDUCATION AND SKILLS
- Minimum of Bachelor's Degree
- Minimum of 2 years in hotel sales or hospitality industry
KNOWLEDGE, SKILLS AND ABILITIES
- Strong analytical skills relative to impact on hotel revenues
- Ability to communicate effectively verbally and in writing
- Strong interpersonal skills
- Strong understanding of revenue management principles
- Proficient in Microsoft Office Products, focus on Excel, Word and Outlook
- Must have flexible work hours that may include evenings, weekends, and holidays
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and overview of job requirements applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
BENEFITS
- Dental & Health Insurance
- Employee Travel Discounts
- Company Cell Phone
- Company Laptop
- PTO
- Simple IRA Match