Director of Sales

JOB SUMMARY

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The Director of Sales is a key member of the hotel's executive leadership team, responsible for shaping and executing a refined, revenue-driven sales strategy aligned with the distinctive character and luxury positioning of our boutique property in Uptown Houston. This leader will drive group and catering business, curate high-touch client relationships, and mentor a dynamic sales team while championing the hotel's brand values and delivering results with sophistication, creativity, and consistency.

ESSENTIAL JOB FUNCTIONS

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The Hotel operates 24/7, so operational demands may require shift variations.

Strategic Sales Leadership

• Develop and implement strategic sales plans aligned with hotel goals across all segments including group, corporate, leisure, and social.
• Set and oversee measurable sales targets, ensuring the team is motivated and well-resourced.
• Use trend analysis, competitive intelligence, and market research to optimize revenue.
• Collaborate with Revenue Management to ensure optimal mix and yield strategies.
• Represent the hotel in strategic meetings with owners, brand representatives, and stakeholders.

Client Engagement & Relationship Management

• Build and maintain strong relationships with clients, luxury travel planners, event planners, and community partners.
• Act as a brand ambassador, engaging with top accounts and decision-makers.
• Oversee the execution of group events in collaboration with the Events & Catering team to ensure guest satisfaction and loyalty.
• Attend and host high-profile industry events to enhance the hotel's visibility.

Team Development & Talent Cultivation

• Recruit, mentor, and develop a sales team reflecting the hotel's luxury standards.
• Conduct coaching, performance reviews, and track incentive programs.
• Promote a culture of collaboration, communication, accountability, and continuous improvement.

Sales Operations & Performance

• Manage sales activities using systems like Delphi or Opera.
• Oversee reporting, forecasting, budgeting, and pipeline management.
• Approve bookings, contracts, and rate decisions aligned with revenue goals.
• Administer incentive programs and recognize top performers.

Guest Experience & Brand Standards

• Lead with a guest-first approach, ensuring a seamless journey from inquiry to post-stay follow-up.
• Coordinate with Marketing & PR to align promotions with brand storytelling.
• Uphold professionalism, discretion, and brand integrity at all times.

KNOWLEDGE, SKILLS & ABILITIES

REQUIRED QUALIFICATIONS

• Minimum 5 years of sales experience in a luxury or lifestyle hotel, with leadership preferred.
• Proven ability to exceed sales targets and deliver excellent client service.
• Deep knowledge of Houston, especially Uptown, Galleria, and Museum/River Oaks Districts, is advantageous.
• Understanding of luxury standards and client expectations.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in CRM and sales platforms such as Delphi, Opera, and Microsoft Office.
• Willingness to travel locally and regionally for business development.

DESIRED ATTRIBUTES

• Entrepreneurial, proactive, and lead-by-example mindset.
• Sophisticated yet approachable communication style; elegant presence.
• Passion for hospitality, design, and guest experiences.
• Creative, solutions-oriented thinker.

PHYSICAL DEMANDS

Frequent walking, standing, sitting, and occasional light lifting (up to 10 lbs). Ability to travel as needed.

EOE

Source: Hospitality Online