If you are looking to join a company with great plans and work alongside a team of A players, then this position is for you.
About the Role
We seek a highly experienced and strategic Senior Director of Revenue Operations to lead and optimize our revenue-generating processes across multiple business units. This role is pivotal in aligning sales, marketing, customer success, and finance to drive growth, ensure compliance, and enhance customer satisfaction.
Key Responsibilities
- Sales Team Organization: Work across various divisions to understand unique needs and tailor revenue operations accordingly. Develop and implement processes that improve sales team efficiency, effectiveness, and organization.
- Contracting & Negotiations: Oversee the creation and management of customer contracts, ensuring consistency, favorable terms, compliance with company policies, and in alignment public entity reporting requirements, including ASC 606.
- Customer Prospecting: Design and execute strategies to identify and engage potential customers for the Company's various business lines to expand market reach.
- Product & Service Catalog Management: Maintain and update the Company's catalog of products and services, ensuring offerings are competitive and aligned with customer needs.
- Pricing Strategy: Develop pricing models that reflect market conditions and company objectives, ensuring profitability and competitiveness.
- Systems & Technology Implementation: Develop the requirements and lead the improvement of tools and systems that support sales operations and customer relationship management (CRM, Quote to Cash, etc).
- Delivery Management: Ensure that systems and processes are in place to fulfill customer commitments effectively and efficiently, monitoring satisfaction and ensuring revenue retention and upsell opportunities.
- Renewals & Upsells: Implement strategies to maximize customer retention and identify opportunities for additional sales.
- Customer Satisfaction: Monitor and enhance the customer experience, addressing issues promptly and effectively.
- Accounting & Compliance: Collaborate with finance to ensure accurate revenue data can be derived quickly from agreements, ensuring compliance with GAAP and other relevant standards.
Qualifications
- Bachelor's degree in Business Administration, Finance, or a related field; MBA preferred.
- Minimum of 10 years of experience in revenue operations, sales operations, or a related role ideally within a public company.
- Demonstrated expertise in ASC 606 compliance and revenue recognition.
- Strong knowledge of commercial contracts, key legal terms, and risk management
- Proven ability to lead cross-functional teams and manage complex projects.
- Strong analytical skills with a data-driven approach to decision-making.
- Excellent communication and negotiation skills.
- Proficiency in CRM systems and other sales enablement tools.
Preferred Skills
- Experience in a multi-divisional organization with diverse product and service offerings.
- Familiarity with modern sales methodologies and customer success frameworks.
- Ability to adapt to a fast-paced and evolving business environment.