Director of Quality Management

Summary Our Director of Quality Management is accountable for overseeing and ensuring the highest standards of quality within the organization. This individual will guarantee we deliver our products and services in a projectized manner at or exceeding customer expectation (internal and external customers). Unlike most quality management roles, this role is more than just an ISO 9000 auditor. Our ideal candidate will possess a deep understanding of project management frameworks as well and this approach enables the highest level of quality. General Qualifications: Strong verbal communications skills at all corporate levels
Strong written communications skills
10+ years of portfolio, program, and project management
Military experience highly desired
Must be eligible for a Top-Secret clearance (clean record, etc.) Certification(s): Required: Project Management Professional (PMP) Desired: Program Management Professional (PgMP)
Portfolio Management Professional (PfMP)
ISO 9001 Auditor Key Deliverables: Quality Assurance
Quality Management System (QMS)
Project deliverable management
Project deliverable documentation
Quality audits
Project deliverables
Project tasks
Project activities
Project issues
Training/Instruction facilitator
Business Continuity
Business continuity plan
Business continuity audits Knowledge: Knowledge of portfolio management principles
Knowledge of program management principles
Knowledge of project management principles
Knowledge of ISO 9000 standards and quality management principles
Knowledge of quality assurance methodologies, including Lean, Six Sigma, and Total Quality Management (TQM)
Knowledge of federal government contracting requirements such as CDRLs, QASPs, etc.
Knowledge of statistical analysis and quality control techniques
Knowledge of risk management and root cause analysis
Knowledge of quality auditing processes and techniques
Knowledge of documentation and record-keeping best practices for quality management systems
Knowledge of supplier quality management and procurement processes
Knowledge of customer service and feedback mechanisms related to quality
Knowledge of M365 Outlook, Shared Mailboxes
Knowledge of employee information privacy regulations/best practices Skills: Skilled in portfolio, program, and project management practices and concepts
Skilled in developing and implementing Quality Management Systems (QMS)
Skilled in conducting internal and external quality audits
Skilled in data analysis and interpretation of quality metrics
Skilled in problem-solving and root cause analysis
Skilled in project management and leading continuous improvement initiatives
Skilled in effective communication and interpersonal relations
Skilled in training and mentoring staff on quality standards and practices
Skilled in using quality management software and tools
Skilled in negotiating and collaborating with suppliers and stakeholders
Skilled in preparing detailed reports and presenting findings to senior management
Skill in the management of multiple shared mailboxes in M365
Skill in employee information privacy practices