JCW is working on an exciting search for a Director of Patient Services to join a leading compounding pharmacy located in Houston, TX. The ideal candidate will have experience leading high performing teams in a call center environment in the healthcare space.
Responsibilities:
- Leading a high-performing team, accountability, and excellence to ensure exceptional service delivery, streamlined workflows, and patient success across onboarding, clarifications, and call center operations
- Continuously monitors and evaluates the effectiveness of Patient Services, implementing data-driven improvements to enhance outcomes while taking full accountability for execution and driving measurable performance results.
- Oversees program analytics and metrics through dashboards and reports
Qualifications:
- Minimum of 10 years' experience managing customer-facing support teams, patient services, pharmacy onboarding, prescription clarifications and/or medical call center required
- Bachelor's degree or equivalent work experience in pharmacy, business, healthcare operations or similar fields required
- Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making
For more info on this role or others please email Megan at (see below)