Description:
The Director of Operations will oversee the management and performance of a portfolio of properties, leading and supporting Regional Directors to ensure operational excellence. This role reports to the Vice President of Steward + Helm and carries significant responsibility for implementing strategies that drive performance, align with the company's strategic direction, and maintain strong relationships with team members, investors, and external partners.
Key Responsibilities:
- Leadership and Team Management:
- Lead, mentor, and manage Regional Directors to ensure high operational standards and performance across properties.
- Partner with senior leadership to develop regional goals and objectives that align with the strategic direction of the company.
- Promote a positive, motivating, and team-oriented culture among staff.
- Property Portfolio Oversight:
- Assist Regional Directors in designing and implementing action plans to improve property performance, including occupancy rates, Net Operating Income (NOI), and resident retention.
- Review analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
- Performance and Budget Management:
- Collaborate with Regional Directors to develop and monitor operating budgets, reviewing financial statements and variance reports.
- Coordinate and direct the financial planning and budgeting activities of all operations teams within assigned properties.
- Ensure properties meet budgeted occupancy levels and revenue goals while managing costs effectively.
- Operational Excellence and Compliance:
- Implement and enforce company policies, procedures, and Fair Housing regulations to ensure compliance.
- Ensure safety, preventive maintenance, and timely completion of work orders.
- Identify, recommend, and implement new processes, guidelines, technologies, and systems to improve organizational processes and resource use.
- Reporting and Analysis:
- Perform data analysis to determine trends, identify opportunities for improvement, and report findings to the President of Steward + Helm.
- Provide detailed performance reports on property management operations and suggest improvements to maximize efficiency.
- Business Development and Acquisitions Support:
- Assist the President of Steward + Helm in identifying new business opportunities and acquisitions, providing input on operational strategies for growth.
- Build and maintain strong relationships with investors, owners, and industry partners.
- Crisis and Risk Management:
- Support the Regional Directors in managing resident relations, addressing disputes, and handling emergencies.
- Ensure the safety and security of all properties by overseeing emergency response and risk mitigation plans.
- Talent Development:
- Lead efforts to recruit, develop, and mentor staff, ensuring team members are equipped to deliver optimal performance.
- Provide support, training, and development opportunities to Regional Directors to drive career growth and improve team efficiency.
- Facilitate performance reviews and develop continuous improvement initiatives for direct reports.
Requirements:
- Bachelor's degree in a related field preferred.
- 7-10 years of experience in property management or operations.
- Strong leadership, team-building, and problem-solving skills.
- Knowledge of Fair Housing laws and compliance regulations.
- Experience with property management software (e.g. Yardi).
- Excellent financial acumen and budgeting experience.
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