The Opportunity: Imagine helping to lead an organization where business excellence meets boundless imagination. At Above and Beyond Children's Museum (ABCM), our mission to "foster exploration, imagination, and joy through immersive play" isn't just for our visitors - it's woven into everything we do. We're seeking a dynamic Director of Operations to orchestrate the behind-the-scenes magic that makes memorable experiences possible. This senior leadership role combines strategic vision with hands-on operational expertise to ensure our museum thrives as both a beloved community institution and a sustainable organization.
Our Values: We believe that children and families find meaningful connection through play. We believe that play is for everyone, that play is learning, that play is empowering, that play is inspiring, that play is healing, and above all: that play is fun. This position is instrumental in setting the stage for a safe, playful learning and working environment. With curiosity and creativity top of mind, the Director of Operations is the glue that binds essential elements of our mission together.
Your Impact: As our Director of Operations, you'll shape the future of a place where childhood wonder meets operational excellence. You'll lead the teams that transform our mission from inspiring words into daily reality, while ensuring our organization runs smoothly and efficiently.
Key Areas: Strategic Leadership & Innovation
Partner with senior leadership to craft and execute strategies that advance our museum's vision
Foster a vibrant workplace culture where accountability meets playfulness
Lead and mentor key team members, including our Welcome Desk Coordinator, Membership Coordinator, Finance Manager, and Facilities Team
Transform processes and systems to enhance both visitor experience and operational efficiency (example: streamline data collection to better leverage marketing strategy)
Attend Board of Directors meetings with other leadership staff members and work collaboratively with the Finance and HR committees
Assist in the implementation of the museum's strategic plan
Financial Stewardship & Growth
Drive revenue strategies across admissions, memberships, events, and retail
Work in collaboration with Executive Director to increase earned revenue streams to be approximately 50% of overall revenue
Collaborate with our Finance Committee of the board to ensure fiscal responsibility while investing in growth
Develop innovative approaches to enhance our membership and rental programs
Oversee management of our CRM system (Humanitru), POS system (Square), and financial software (Quickbook) to ensure optimal data collection and strategic growth
Focus on sustainable growth in visitation (currently 30,000 onsite visitors and 20,000 outreach participants) and help to set best practices related to capacity onsite
Operational Excellence + Human Resources
Orchestrate daily operations to create seamless experiences for visitors and staff
Ensure our facility remains a safe, welcoming space for exploration and discovery
Build and maintain strong relationships with vendors, contractors, and community partners
Oversee policies and procedures related to the hiring, training, and retainment of the staff team
The Person We're Seeking: You're not just an operations expert - you're someone who sees the magic in making things work better. You help us create a workplace where creativity and efficiency are equally valued. You combine strategic thinking with practical problem-solving, and you understand that in a children's museum, every operational decision ultimately supports moments of connection, discovery, and joy. 3-5 years in a non-profit or similar organization and strong budget oversight experience is preferred.
Compensation details: 0 Yearly Salary
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