Reports To: VP Markets
Position Overview:
We are seeking an experienced and highly motivated Director of Operations with a strong background in restaurant and event management to lead the execution of a premier seasonal event across four high-traffic locations . This event attracts several million visitors annually and features over 100 food vendors, retail vendors, and internally operated kiosks .
The Director of Operations will be responsible for overseeing all aspects of daily operations , hiring, training, safety, budget management, and operation of several branded merchandise kiosks to ensure a seamless and successful guest experience.
Key Responsibilities:
Leadership & Team Management
- Hire, train, and manage a team of Assistant General Managers (AGMs) and event porters across multiple locations.
- Provide daily leadership, support, and oversight to ensure high performance, staff morale, and adherence to operational standards.
- Create and maintain detailed shift schedules, training programs, and standard operating procedures (SOPs).
- Support in curation of food concepts
Operations & Logistics
- Oversee operations of more than 100 food vendors , ensuring alignment with event standards and Department of Health and Mental Hygiene compliance requirements.
- Manage some internally operated kiosks , including purchasing, inventory, sales tracking, staffing, and safety compliance .
- Establish and maintain smooth day-to-day operational flow across all sites, quickly resolving any operational or vendor issues.
Financial Management
- Develop, maintain, and report on operating budgets for all locations.
- Track expenses, forecast labor and supply costs, and identify cost-saving opportunities without compromising quality or safety.
- Ensure accurate record-keeping for sales, purchasing, payroll, and inventory.
Safety & Compliance
- Create and implement comprehensive safety plans for all locations.
- Serve as the primary liaison with City Agencies , including Health Department, Fire Department, and other relevant stakeholders.
- Ensure compliance with all local, state, and federal health and safety regulations.
Qualifications:
- Minimum 5+ years' experience in restaurant or large-scale food and beverage event management.
- Proven success in multi-location operations , staff supervision, and vendor management.
- Strong understanding of food service logistics , inventory control , and event safety protocols .
- Experience working with municipal agencies and managing public safety logistics.
- Excellent leadership, organizational, and communication skills.
- Ability to work under pressure in a fast-paced, dynamic environment.
- Flexible schedule, including availability for evenings, weekends, and holidays as required by the event calendar.
Preferred Skills:
- Experience with POS systems and inventory management software
- ServSafe or other food safety certifications.
- Bilingual or multilingual skills a plus.
Compensation:
- Competitive salary commensurate with experience.
- Seasonal performance bonus opportunities.