CTL Washington (3R Technology Division) is innovating in the e-waste and ITAD industry by building a Technology Lifecycle Management Service to address and support all industries, from Property Management to School Districts.
We are a B Corporation with R2v3, ISO 9001, 14001, 45001, and NAID AAA Certifications.
The Opportunity with CTL Washington
The Director of Operations will lead, at an operational level, all aspects of e-Waste and ITAD services at CTL Washington, providing exceptional customer and employee satisfaction as well as profitable outcomes. You will collaborate closely with business development efforts, eCommerce, and other business units to successfully win and execute services that align with CTL's capabilities and business plans. Additionally, some responsibilities will include:
Leading Teams
• Hire, coach, and performance manage team members consistent with CTL values
• Schedule and lead the weekly Operations Management Meeting w/ focus on training team members
• Schedule and lead monthly KPI Reviews
• Be an active participant in the Monthly Leadership meeting.
Operations Management
• Manage Refurbishment, Warehouse and Logistic Teams
• Take responsibility for ensuring that the Critical Processes for R2v3 Certification, ERP production and data destruction are executed on all projects (including coaching, guiding and mentorship on these important areas)
• Foster a culture of continuous improvement throughout the organization
• Improve efficiency and quality control by evaluating processes and work-in-progress against manager KPIs to uncover opportunities to streamline as well as increase production.
• Work with managers and sales to schedule service requirements.
• Hold managers accountable for deadlines
• Set-up vendor review and certification in accordance with R2v3
• Manage Safety Coordinator to facilitate safety training, monthly meetings, and safety inspections.
• Develop and retain talented staff
Sales & Business Development Support
• Be available to sales for service and strategic support
• Participate in Project/Service pricing to ensure sound estimating practices
• Attend client meetings and events as needed
What You Need to Succeed at CTL
• Bachelor's degree preferred or equivalent professional experience
• ITAD or similar business experience
• 7+ years of experience leading people with a high standard of excellence
• Strong business acumen
• Customer & Employees first mentality