Director of Restaurant Operations - The Martucci Group (RI)
In this key role you will provide operational leadership, financial focus and staff management across 7+ restaurant locations in Rhode Island (and growing.) including upscale casual, pubs, fine dining, fast casual to-go and private function/catering venues. We will be opening a new location on Block island This summer. You will lead FOH teams of up to 200+ employees to achieve sales revenue and cost targets, while aligning everyone to the company's quality, service hospitality, innovation and teamwork standards. Reporting to the President/Owner of The Martucci Group, your passion and experience will be integral to growing our existing footprint from mid-size restaurant group to industry leader and employer of choice in Rhode Island. Check us out at: .
Responsibilities
- Conduct regular field visits (in-state) to observe site operations, promote sales and service best practices, set and monitor goals, and coach, develop and engage the staff.
- Identify and implement service, menu, cleanliness/food safety standards, and ensure training and improvement targets are met.
- Write and approve Standard Operating Procedures (SOPs), policies, and training manuals that promote efficiency and continuous improvement.
- Develop marketing ideas and promote execution of restaurant events that increase brand awareness, guest engagement, reservations and walk-ins.
- Coordinate with home office departments (Food and Beverage, Private Dining, HR, Maintenance, etc.) for smooth execution of new programs, special events, facility renovations, equipment and system upgrades, etc.
- Review weekly sales, labor costs, activity reports, to measure progress of site goal achievements; identify improvement opportunities, and coach General Manager(s) to implement.
- Partner with Culinary/Food and Beverage Director(s) to understand product/supplier cost variances, menu pricing and opportunities to maintain/maximize profit at one or more locations.
- Coordinate rollup of POS and other financial performance data for review with President; recommend new metrics and/or methods to improve or streamline analysis.
- Recruit, hire and develop team of General Managers and Assistant General Managers; give performance feedback and identify development to ensure pipeline of management talent.
- Develop staffing plans and execute recruiting to prepare for new site openings
- Lead and coach managers in best practice hiring, training, performance management and progressive discipline of restaurant staff.
- Promote positive and inclusive work culture; investigate and resolve employee relations issues and team conflict, as needed.
- Must be available to work nights and weekends AND travel daily between East Greenwich, Smithfield, Block Island and Narragansett, RI
Experience/Education and Skills
- 5+ years multi-site restaurant management experience as Director of Operations or equivalent; new site opening experience preferred
- BS/BA or Technical Certification in Business or Hospitality Management; OR equivalent additional years of restaurant management experience
- Financial Acumen (Analysis/Accounting Principles/Restaurant P&L)
- Restaurant Data Systems, Performance Metrics and Reporting
- Proven SOP and Policy Development
- Computer savvy, MS Office: Proficient; MS Excel: Advanced
Leadership Competencies
- Self-Starter
- Outstanding Communicator and Brand Ambassador
- Independent Problem Solver
- Accelerates Change - Thinks Systemically, Manages Ambiguity
- Builds Talent - Attracts, Coaches & Develops People
- Inspires Teamwork - Promotes Collaboration, Resolves Conflict
Compensation includes: competitive base salary of $125,00 - $135,000 plus up too % Management Bonus based on ops Metrics, paid time off, 401k with 100% match (first 6%).