Director of Franchise Operations

At Toastique, we believe in Nourishing Every Moment, from our guests to our communities and our team. We're more than just a cafe - we're a holistic lifestyle brand integrating wellness, community, and memorable experiences. We believe that every moment is an opportunity to fuel your body, uplift your spirit, and savor life's flavors. Our mission is to make healthy eating approachable, accessible, and enjoyable for all. Join our team and be a part of the vibrant and dynamic work culture and community where our passion for food and wellness converge to create a world where healthy eating is a universal option, effortlessly integrated into everyday life for people everywhere. We are always looking for individuals to join our community and who can grow with us, helping make our vision a reality. Join us in creating a movement that's fresh, flavorful, and full of opportunity.

About The Job:

Toastique is looking for a Director of Franchise Operations to lead our franchise growth strategy that ranges from driving in-store culture, enhancing guest experience, standard operating procedures and best practices while also maximizing sales and franchise profitability. This is a high-impact, strategic individual that is responsible for continuing to mold our franchise system and is passionate about operational efficiencies, guest satisfaction, and the financial health of franchise owners.

Responsibilities:

1. Build a culture that embraces our mantra "Nourish Every Moment." Our brand standards rely on a strong customer experience and ensure that every customer is being treated with passion from the time they enter the establishment to the moment they leave.
2. Stress the importance of Back End business operations for franchisees, which include KPIs, P&Ls, marketing spend, and supply chain logistics.
3. Provide ongoing analysis of results vs plan to ensure that all teams stay on track with executing strategic plan objectives.
4. Direct ownership for brand franchise performance targets which include operating standards, financial health, growth plans, local marketing, and guest/employee satisfaction.
5. Drive results through others by influencing, gaining alignment, and effectively facilitating cross-functional activity.
6. Help establish key improvements that relate to operating standards, guest experience, and overall company growth.
7. Work with our Training and Development team to assist in ensuring franchisees are set up for success and capturing all important details to running their own business.
8. Engage with current and future franchisees to identify franchisee needs and opportunities, whether that's from an operations standpoint, marketing opportunities, or brand standards. This includes giving detailed support to improve their operational and financial performance.
9. Support collaboration and execution of strategic initiatives across Marketing, Operations, and Technology.
10. Assist with creating Certified Training locations and how to implement our training program for new and existing franchise training.
11. Strive for an atmosphere where individuals, both internally and externally, motivate themselves to reach mutually beneficial goals.
12. Be a key individual for Crisis Management support in terms of addressing critical franchisee issues that may range from operational issues, compliance challenges, negative feedback, or health violations.

Experience Qualifications:

• Must have 5+ years supporting multi-unit operations and/or franchise operations management.

Required Knowledge, Skills or Abilities:

• A strong understanding of operating and management standards that apply to the restaurant industry.
• Be comfortable with a "rolling up the sleeves" mentality and executing the strategic plan.
• Ability to manage multiple high-level projects within different departments and work in a fast-paced environment.
• Experience managing budgets, financial planning, and other financial reporting on a franchisee level.
• Proven ability to build positive relationships both internally and externally while also being able to maintain accountability and Toastique standards.
• Proven ability to analyze operational issues, develop actionable game plans, and implement efficient and effective solutions.
• Monitors industry trends and best practices so that Toastique can be competitive and innovative in the restaurant and healthy eating space.
• Proficient with MS Office (Word, Excel, Teams are used the most commonly).

Compensation, Benefits and Travel:

• Expected travel: 30%-50%.
• Hybrid: Individual is expected to be in our DC office 2-3 days a week.
• Benefits options such as health insurance, dental, vision.
• Opportunities for professional growth and development.