Yogurtland
Hiring: Director of Franchise Operations
Pay: $150,000/year + Annual Bonus
Location: Farmers Branch, TX
POSITION OVERVIEW
Director of Franchise Operations works with Franchise Business Consultants (FBC) to engage and provide advice, guidance and support to the franchise community. Collaborates cross-functionally to provide Operations perspective and ensure organizational alignment in both message and action. Drives day-to-day store operational excellence and supports Innovation to ensure operational feasibility of innovation projects / products / processes. Models and cultivates Yogurtland values and principles.
ESSENTIAL JOB FUNCTIONS
- Works with FBCs to create and organize annual strategic business plans for each franchisee based on operational and financial goals.
- Provides quarterly updates and reports on all stores to Executive Team at Yogurtland Franchising.
- Prepares and delivers weekly communication and updates to entire Operations team.
- Maintains and keeps updated documentation and reports of franchisee interaction, utilizing the CRM system.
- Proactively addresses and provides assistance to problems and concerns from the franchisee community.
- Schedules bi-annual tours with Area Ops Manager (AOM) to visit Yogurtland store locations.
- Routinely provides operational business coaching and ideas for team building within the FBC group.
- Recommends and formulates system-wide or regional marketing ideas and programs.
- Ensures Yogurtland franchisee stores are abreast of regulatory changes and updates.
- Oversees the systematic process of handling and disciplining violations and technicalities occurring within the franchise community.
- Supports the Enterprise and other Function Leaders by providing Operations' perspective and guidance.
- Ensures franchisees uphold terms of their Franchise Agreement, reporting any deviation and proactively seeking firm resolution with upper management and correlating departments.
- Initial contact for addressing any concerns from the franchise community.
- Compiles and analyzes Compliance Reports to manage, create, and improve system-wide procedures and tasks.
REQUIREMENTS (LICENSES/CERTIFICATIONS)
- Bachelor's Degree preferred or eight years of leadership experience.
- Experience of working with franchisees
- Deep knowledge of franchising
- Operational knowledge of health regulations and requirements within the QSR industry.
- Operational knowledge of human resources preferred.
- ServSafe or equivalent.
- Fluent in English (both verbal and written). Spanish an advantage but not required
- Expertise in utilizing Microsoft Office: Word, Excel, PowerPoint, and Outlook.
OFFERED
- Benefits Package: Medical, dental, and vision coverage; retirement savings plan; paid time off.
- Professional Growth: Training, mentorship, and opportunities to work on cross-department projects.
- Collaborative Culture: A supportive environment that values innovation, teamwork, and diverse perspectives.
- Employee Perks: Product discounts, access to exclusive events, and additional incentives.
Company Overview
We are a rapidly growing Food & Beverage (F&B) franchising company with a footprint that spans local and international markets. Our organization includes multiple departments-Store Operations, Marketing, R&D, Human Resources, Financial Accounting, Logistics, Ingredient Manufacturing, Training, Franchise Development, IT, and eCommerce. We foster an environment of innovation, teamwork, and customer-centric service, making us a leading name in F&B franchising.