Director of Enrollment

Job Location: Remote - N/A, OK

Position Type: Staff Full-Time

Education Level: Graduate Degree

Travel Percentage: Up to 25%

Full Time / Salary / Exempt

WORK SCHEDULE

Monday through Friday 8:00 am to 5:00 pm

WORK SITE

Could be on-site in Bethany, remote, or hybrid

JOB SUMMARY

The Director of Enrollment for the PGS enrollment team will provide supervision for PGS Enrollment Counselors (EC). The position load is 50% supervisory and 50% as an Enrollment Counselor. This position may be on-campus, remote, or hybrid.

RESPONSIBILITIES

Director of Enrollment Essential Functions:

• Hire, mentor, lead and cultivate a flourishing EC team.
• Partner with PGS Program Directors to accurately and effectively communicate academic programs to prospective students, including facilitating Information Sessions and Open Houses.
• Monitor EC time-off requests and leave.
• Conduct monthly EC team and individual meetings to provide appropriate resourcing and accountability.
• Maintain enrollment reports and documents.
• Create and build strategy in collaboration with Operations and Marketing to set targets and reach goals for enrollment.
• Generate and report calculations on EC conversion rates.
• Hold annual performance reviews.
• Collaborate on the development and execution of communication plans and templates.
• Attend PGS leadership and director meetings.
• Monitor enrollment from a budgetary standpoint and partner with the Director of Operations in collaboration with the VP of Academic Affairs, and the Chief Academic Officer to set targets and achieve budgeted revenue projections.
• Facilitate regularly scheduled EC team meetings with Program Directors
• Perform other duties and/or projects as assigned by the Vice President of Academic Affairs, PGS.

Enrollment Counselor Essential Functions:

• Apply proven recruiting methods to help students connect with SNU. This includes prompt follow-up with prospective students using telephone (call/text) and email.
• Enter and maintain information in Recruit (CRM) according to Lead Policy.
• Meet enrollment goals and objectives set by SNU administrative leadership.
• Collaborate with PGS Operations to track and update progress in the system.
• Articulate transcript reviews.
• Work with PGS departments to assist the prospective student through the enrollment process.
• Maintain University policies and processes and U.S. Department of Education guidelines.

Required Qualifications:

• Southern Nazarene University is an expression of the Church of the Nazarene. According to SNU policy, all faculty and staff must profess faith in Jesus Christ, possess a strong personal Christian commitment and be committed to the SNU mission to make Christlike disciples through higher education in a Christ centered community.
• An understanding of, and a commitment to inclusive excellence.
• A commitment to PGS's purpose to cultivate flourishing lives of service through exceptional care, transformative learning, and meaningful experiences in exercising a commitment to PGS values of Christlikeness (people, processes, interactions), Excellence (scholarship, expertise, collaboration, innovation), Belonging (hospitality, community, connection, inclusion, reconciliation), Integrity (honesty, authenticity, grace, and accountability), and Service (care, vocation, ministry).
• Effective candidates will be passionate about leading a results-driven team and helping students from initial contact to matriculation.
• Strong understanding of leading with a growth mindset
• Ability to work under pressure and meet deadlines with a strong sense of urgency
• Minimum of three years of related work experience and/or relevant training
• Possess strong verbal and written communication skills
• Ability to prioritize multiple demands in fast paced work environment
• Typing and spelling competency
• Experience with various computer software applications
• Ability to maintain positive interpersonal relationships
• Ability to work independently
• Ability to provide quality customer service
• Additional duties as assigned
• Masters Degree in Leadership, Higher Education, or related field

Preferred Qualifications:

• 5+ years of experience in adult Christian higher education
• Experience with Ellucian CRM, Hubspot, SLATE CRM

Supervision Received:

Receives supervision and work assignments from VP of Academic Affairs

Supervision Exercised:

Responsible for the oversight and coordination of work responsibilities of Enrollment Counselors.

Apply Online for this position at Southern Nazarene Careers

Benefits

Generous benefit structure including family health insurance plan (shared cost), long term disability, dental insurance, group life insurance, retirement matching, tuition remission, vacation, sick leave, personal days, and holidays.