Director of Ecommerce Logisitcs

About Us

Pink Palm Puff is a high-growth Canadian fashion brand known for our iconic hoodies in North America and abroad. We're building an elite team to support that next leap.

Our Shopify-based ecommerce model operates through a hybrid fulfillment network with 3PLs in North America and Abroad. As we scale globally, we're looking for a Director of Logistics who can architect and lead a world-class logistics operation.

Role Summary

We are seeking a data-driven, tech-savvy Director of Logistics to lead Pink Palm Puff's global supply chain, 3PL integrations, and fulfillment operations. This role is central to optimizing our Shopify-connected ecosystem, delivering delightful customer experiences, and maintaining operational excellence as we scale.

Key Responsibilities Logistics Strategy & Fulfillment

• Design and oversee our multi-node fulfillment network, working with domestic and international 3PL partners.
• Ensure all fulfillment SLAs are met - from inbound freight to last-mile delivery and returns.
• Lead logistics planning for new product drops, peak seasons, and international expansion.

Shopify & 3PL Integration

• Own the architecture connecting Shopify to our 3PLs using native apps, middleware tools (e.g., ShipMonk, EasyPost), or custom APIs.
• Ensure seamless, real-time data flow of orders, inventory, and tracking info between Shopify and logistics systems.
• Collaborate with technical teams and external partners to improve system uptime, automation, and accuracy.

Inventory & Order Routing

• Develop and manage smart order-routing logic based on region, inventory availability, and cost efficiency.
• Monitor inventory levels across all nodes and work with planning teams to rebalance and forecast demand.

Performance & Analytics

• Define, track, and report on logistics KPIs: delivery time, fulfillment cost per order, order accuracy, WISMO volume, etc.
• Build dashboards using tools like Power BI, Tableau, or Google Data Studio to share real-time logistics insights.

Customer Experience & Returns

• Streamline returns, reships, and logistics-related support issues.
• Optimize return workflows using platforms like Loop Returns.