Westbury, NY - Long Island- ONSITE ROLE, local candidates ONY.
As a Director of Sales Operations, you will play a vital role in our mission to deliver high-quality products efficiently. Working with both our Domestic and International teams, you will work alongside the Sales, Marketing, and Finance teams to ensure a seamless process
Lead Operational Excellence: Oversee and enhance customer service, data entry, inbound logistics, and outbound logistics processes to ensure top-notch operational performance.
Drive Productivity: Take charge of the Operations department's productivity and Key Performance Indicators (KPIs) to meet and exceed organizational goals.
Manage Order Flow: Efficiently manage the open order file, optimizing inventory management, and conducting regular reviews to ensure timely customer deliveries.
Streamline Shipping: Develop and implement shipping best practices, aiming to minimize logistics expenses while adhering to routing manuals and compliance standards.
Data Analysis: Create, analyze, and utilize reporting tools to evaluate various operational aspects, identifying opportunities for improvement.
Process Improvement: Enforce adherence to Standard Operating Procedures (SOPs), regularly review and analyze processes for efficiency, and propose necessary changes and modifications.
Collaborate with 3PL Partners: Work closely with third-party logistics providers (3PLs) to prioritize shipments, seek new partnerships, negotiate pricing, volumes, and forecasts.
Routing Compliance: Ensure compliance with customer routing requirements, managing and tracking adherence.
Special Projects: Undertake special projects as needed, contributing to departmental and organizational initiatives.
Offshore Resource Leveraging: Train and leverage offshore back-office resources to enhance customer service, analytics, and process-based functions within the department.
Proficiency in Mandarin or Hindi is a plus.
Experience required:
- Distribution and Operations Expertise: A proven track record with 5+ years of experience in distribution and operations, showcasing your deep industry knowledge. 4+ years exp in the wholesale/retail industry.
- Team Management Experience: Demonstrated previous experience in effectively managing and leading teams. Abilities to guide and inspire your team towards achieving operational excellence.
- EDI Proficiency: Essential expertise in EDI (Electronic Data Interchange), particularly in Raw Data analysis of 850/860 data.
- Microsoft Suite Proficiency: Strong proficiency in Microsoft Excel, Microsoft Word, and Microsoft Outlook to navigate and analyze data effectively.
- Process Building Experience: Proven experience in process building, technology development oversight, and successful execution of business plans.
- Independent and Collaborative: Ability to work both independently and collaboratively within a team, fostering a cohesive work environment.
- Prioritization Skills: Skillful at prioritizing tasks and handling multiple responsibilities in a dynamic, fast-paced work setting.
- Adaptability: Demonstrated capability to adapt seamlessly to ever-changing work environments and situations.
- Medical insurance
- Vision insurance
- Dental insurance
- Disability insurance
- Commuter benefits
- 401K