Our highly desirable manufacturing client desires an experienced and talented Director of Customer Service for their Manchester, Iowa location.
This is a full time position that offers a competitive salary, performance bonus and outstanding benefits. Relocation assistance is available. This is an on-site role.
This role is a valued member of the extended leadership team. This job will primarily be responsible for maintaining effective customer service in parts, service, and warranty for customers by utilizing excellent, in-depth knowledge of company products and programs as well as working with team members within the Engineering, Operations, Supply Chain, Quality, and Sales departments.
Education/Experience
Bachelor's degree or equivalent experience
8+ years Customer Service, Technical Sales, or Manufacturing Sales experience
(Working in warranty for the heavy equipment industry would be desirable)
Must have a demonstrated ability to lead people and get results through others - will have 3 direct reports
The ability to organize and manage multiple priorities. Will assist with continuous improvement projects such as lean, 5-S, and Kaizen
INSTRUCTIONS
Please make sure that your resume is attached in Microsoft Word (.docx) format only.
Please reference "Director of Customer Service" in the message title.
We thank all who express interest in this opportunity; however only those selected for an interview will be contacted.
FPC of Troy is a national leader in the placement of executives, managers, and professionals.
Confidentiality is always respected. Your resume will never be forwarded to anyone without your permission.
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Fortune Personnel Consultants (FPC) of Troy You'll Value The Experience