Job Title: Director of Clinical Operations
Department: Clinical
Position Summary
Under the general supervision of the VP of Clinical Ops, the Director of Clinical Operations will work to develop, implement, and evaluate the clinical process followed throughout the organization. The Director of Clinical Operations shares in the administrative functions that directly impact medical services and collaborates with the management team in overall planning. The Director of Clinical Operations assures delivery of high-quality services to all patients and is responsible for maintaining positive client relationships.
Roles & Responsibilities:
- Responsible for the day-to-day management of staff scheduling, operations, and supervision of the assigned clinics and all its employees. Ensure staff are working productively and professionally.
- Will make, at a minimum, one visit to the assigned clinics once per quarter to ensure staff needs are met and the clinic is operating within standards.
- Participates in the recruitment and selection process for medical providers, practice coordinators, and clinic staff.
- Ensures completion of regular performance appraisals and evaluations for all clinical staff.
- Ensure the opening of a new clinic is successful and work directly with the client to improve their health-related culture.
- Develops and maintains client relationships and attends client meetings.
• Develops, monitors, and evaluates processes to achieve performance guarantees and patient satisfaction as set forth by clients. - Assists with the planning and development of new clinical programs.
- Responsible for ensuring patient needs are met. Monitor patient feedback and lead the process of resolving complaints.
- Monitor patient throughput, wait times, and satisfaction; implement/evaluate improvement projects as needed.
- Responsible for the coordination of all clinic services, including but not limited to patient access, scheduling, EMR management, and supply management.
- Responsible for ensuring compliance with HIPAA. Responsible for legal requirements, standards, policies, and procedures, including but not limited to those within the Compliance Process, DOH, and HIPAA.
- Serve as an on-site resource to support patients and staff, and ensure training and re-education are completed, as necessary.
- Ensure that office facilities and equipment are being maintained.
- Maintain clinic operating budgets
- Communicate effectively and immediately with management regarding site and staff issues, including escalating staff, patient, or facility issues.
- Other duties/special projects as assigned.
SKILLS/ KNOWLEDGE
- Flexibility with quick critical thinking skills is essential.
- Able to meet travel requirements
- Analytical skills necessary to accurately follow the latest facility policies and legal regulations.
- Detail-oriented with good organizational abilities.
- Skilled communicator with the interpersonal skills to collaborate with various professionals, including physicians, providers, nurses, medical assistants, and clients.
- Problem-solving skills to implement a creative solution that will not compromise patient care.
- Demonstrates a caring and helpful nature when interacting with patients, vendors, and fellow staff.
- Ability to effectively communicate both orally and in writing
QUALIFICATIONS/EXPERIENCE
- Experience in practice management.
- Willing to travel required