Director of Client Care

2025 New Year, New Career?. Come work for a Forbes 2024 Great Place to Work certified, family-owned company-Right at Home.

Key Responsibilities

• Team Leadership:

  • Oversee, coach, and develop the Client Care Managers and Client Intake team.

  • Conduct 1-on-1s, ride-alongs, and shadow client visits to ensure thorough training and consistent performance.

  • Provide mentorship and performance evaluations for all direct reports.

• Client Experience & Quality of Care:

  • Manage client intake pipeline and ensure timely home assessments are conducted.

  • Oversee individualized client care plans and make necessary adjustments based on any change in condition.

  • Continuously monitor client satisfaction by ensuring consistent follow up and reviewing surveys and other KPIs, implementing strategies to enhance retention.

• Quality Assurance & Compliance:

  • Ensure that Care Pros perform caregiving duties within the proper scope of services.

  • Identify and/or provide any training needs for Client Care Managers and Care Pros.

  • Maintain compliance with healthcare regulations, company protocols, and industry best practices.

• Coverage & Growth:

  • Step in for Client Care Managers during scheduled visits and calls when needed.

  • Address and resolve client concerns promptly and effectively.

  • Lead hiring efforts and retain additional office staff on the Client Care team.

    
    

Qualifications

• Active LPN or RN license in Nebraska

• Supervisory experience (preferably in home care or healthcare)

• Clean driving record and High School Diploma

• Positive, outgoing attitude and dedication to exceptional client care

Benefits Offered

• Paid Time Off (PTO)

• Paid Holidays

• Vizient Membership Discounts

• Health Insurance Benefits Resource

• Additional Coverage Options After 6 Months (Colonial Life)

• Tuition Assistance

• Performance Evaluations

• Office Employee of the Year Award and Quarterly Awards

• 401(k) Retirement Plan

• Weekly Pay + Flexible Pay (TapCheck)

• Working from the new Norfolk office 60% of the time and traveling 40% with company provided vehicle.

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