Director of Business Operations - Government - Payments

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This Jobot Job is hosted by: Julia Toms
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $120,000 - $150,000 per year

A bit about us:

About Company:
Leading provider of cloud-based ERP and Payments solutions tailored for local government entities and special districts. For over three decades, we have been pioneers in setting operational standards for small to medium-sized municipalities and utility districts, focusing on efficiency, economy, and security. Our solutions are trusted by over 3,400 cities, towns, and districts across the nation, enhancing financial management, payroll, and utility billing processes.

Why join us?

Target Salary: $120-150k+ depending on experience and 10% bonus + great benefits and equity - GROWTH opportunities.
Location: Remote with some travel a few times a year to Mountain/West

Job Details

The Director of Business Operations - Payments
This position is eligible for remote work, however there will be requirement to travel to the Utah office 10-20% of the time.
This is a full-time position.
Responsibilities:

• Provide operational leadership and support in the electronic payments acceptance industry; Lead a team of 4-5 implementation specialists and work closely with software support team to ensure all running smoothly.
• Put strong processes and procedures into place (end to end implementation).
• Analyzes merchant business needs for customers in local government and utilities.
• Serve as expert in card acceptance, authorization, risk avoidance, migration and clearing
• Review and develop compliance guides to support regulatory changes.
• Work with onboarding and support team to manage escalated service issues, training, process improvements and liability management.
• Use Salesforce to create, track, and/or update details on the specifics of client issue(s).
• Share feature requests and effective workarounds with team members.
• Assist sales and product with go to market strategy.
• Analyze revenue at the customer level, account level and by payment method as well as end user adoption, providing recommendations to optimize profitability.
• Assist with partnerships and vendor relations.

Required Qualifications

• 10+ plus year experience providing operational leadership for electronic payment solutions
• Experience with payment processing and merchant services; experience with Xpress Billpay is a plus
• Organized, positive attitude, problem solver and a team player.
• Ability to provide leadership and direction in the area of payment center operations
• Prepare reports for internal and external updates.
• Bachelor's Degree or equivalent
• 10+ years experience in the Payments area, particularly in onboarding and support of merchant accounts and payment systems
• Prior work experience within local government or providing support for a SaaS product

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.