Director of Business Intelligence

Oversee the strategic utilization of analytical data to drive informed decision-making, marketing, business development, shape the future direction of Cove, and make positive impacts on patient outcomes. Develop and implement data-driven initiatives to improve efficiency, maximize revenue generation, and ensure sustainable growth for Cove Behavioral Health.

SCOPE OF WORK

1. Develop a strategy to align business intelligence (BI) initiatives with overall business goals and objectives with a long-term vision for business intelligence and analytics within Cove and its programs.
2. Collect, analyze, and interpret data to identify trends, patterns, and insights that inform business and patient program decisions and recommend and implement solutions to optimize business processes.
3. Create reports and dashboards that present data in a clear, concise, and visually appealing manner for stakeholders at various levels of Cove.
4. Develop and maintain data models to support forecasting and predictive analytics, helping the Cove anticipate future trends, outcomes, and available markets.
5. Analyze data to assist Cove in determining patient populations to focus on, reimbursement rates to negotiate, focus areas for marketing, areas for improvement, and competitors to address.
6. Gather, analyze, and interpret complex and large relational based datasets to identify trends, opportunities, and potential risks within the behavioral health industry.
7. Collaborate closely with cross-functional teams and translate data insights into actionable strategies, enabling Cove to optimize operations, enhance patient care, achieve organizational goals, and address population health.
8. Establish and enforce data policies and procedures to ensure data quality, security, and compliance with regulatory requirements.
9. Lead and manage the BI functions and/or BI team by providing guidance, support, and professional development.
10. Stay current with BI tools and technologies, evaluating their suitability for Cove, and overseeing their implementation and integration with existing systems.
11. Drive a culture of continuous improvement by identifying opportunities to enhance BI processes, tools, and methodologies to optimize performance and efficiency.
12. Effectively communicate complex technical concepts to non-technical stakeholders and foster collaboration between business and technical teams to ensure alignment and successful BI initiatives.
13. Develop and report out on Key Performance Indicators (KPI) for the various behavioral health programs and service offerings.
14. Elicit, document, and analyze business requirements with a focus on data needs.
15. Develop and maintain business process models that incorporate data flows and reporting needs.
16. Recommend and implement solutions to optimize business processes, leveraging BI tools and techniques. Conduct gap analysis to identify areas of improvement including data quality and accessibility.
17. Train, supervise, evaluate, and provide oversight to teammates around the daily operations of the marketing department.
18. Promote a culture of innovation, flexibility, and quality in all aspects of the marketing services.
19. Perform other related duties necessary to accomplish the objectives of Cove and/or assigned by the CEO.

SUPERVISORY RESPONSIBILITIES
Directly supervises Data Analyst. Carries out supervisory responsibility in accordance with Cove's policies and any applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.

STANDARDS OF PERFORMANCE

1. Makes decisions and uses initiative consistent with all established organizational policies and procedures.
2. Maintains the highest standards in ethical conduct, confidentiality, and quality.
3. Models ideals of integrity, loyalty, and teamwork.
4. Applies resources efficiently and responsibly.
5. Sustain a positive, caring, supportive, and recovery-oriented environment.
6. Identifies department and organizational needs and facilitates acquisition of resources to achieve these needs.

EDUCATION REQUIREMENTS
- Undergrad Degree
Master's Degree preferred. Additional related experience may be substituted for educational requirements.

CERTIFICATION/LICENSE REQUIREMENTS

RELATED EXPERIENCE
- Two to Four Years

KNOWLEDGE, SKILLS & ABILITIES

1. Data Analysis and Visualization: Able to collect, analyze, and interpret data. Able to create clear and concise visualizations of their findings.
2. Programming Languages: Knowledge of programming languages such as SQL, Python, or R.
3. Business Process Modeling: Able to document and model business processes. This includes understanding how different parts of a business work together and how information flows through an organization.
4. Project Management: Able to define project scope, create timelines, and manage resources. Experience with project management and business process software (Visio, MS Project Management, strong Excel ability).
5. Experience with AI for predictive insights.
6. Soft Skills: Strategic Thinking, Strong leadership skills, Communication and Presentation Skills, Problem-Solving and Critical Thinking, Interpersonal and Negotiation Skills, Business Acumen, Adaptability and Continuous Learning, General Understanding of Healthcare related to treatment services and behavioral health services.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Regularly required to sit and talk/hear, stand, walk, and use hands to handle objects, tools, and controls. Regularly required to reach with hands and arms and to stoop and lift up to 10 pounds. Occasionally required to stoop and lift and/or move up to 25 pounds. Specific vision requirements include close vision and the ability to adjust focus.

SPECIAL REQUIREMENTS

TRAINING REQUIREMENTS