Director- IT Operations

We are seeking a highly experienced and strategic Director of IT Operations to lead and optimize our IT infrastructure, service management, and technology operations. Based in Middleboro, MA, this individual will play a key leadership role in ensuring the performance, reliability, scalability, and security of our IT systems while aligning technology with business objectives. The ideal candidate is a proactive leader with deep technical knowledge, strong operational insight, and a collaborative mindset.

Key Responsibilities

• Provide strategic direction and oversight of day-to-day IT operations, including data centers, networks, cloud services, service desk, and enterprise systems.
• Lead and develop high-performing teams responsible for IT infrastructure, service delivery, systems administration, and incident management.
• Ensure optimal performance of IT systems through proactive monitoring, automation, and capacity planning.
• Establish and enforce IT operational policies, procedures, and best practices, ensuring compliance with security standards and regulatory requirements (e.g., NIST, CMMC).
• Manage vendor relationships, contract negotiations, and service-level agreements (SLAs) to maximize value and ensure consistent service delivery.
• Partner with business units and leadership to align IT services and capabilities with organizational needs and strategic initiatives.
• Develop and manage the IT operations budget, ensuring cost-effective solutions and efficient resource allocation.
• Oversee disaster recovery planning, business continuity, and incident response efforts.
• Identify and mitigate operational risks while driving continuous improvement across IT services and support processes.

Essential Job Functions

• Lead departmental and organizational planning efforts.
• Set and execute organizational IT goals.
• Manage multiple projects or lead large-scale initiatives.
• Prioritize projects and coordinate resource allocation.
• Provide expert technical direction and administrative oversight.
• Fulfill on-call responsibilities as needed.
• Communicate project updates and critical information to stakeholders.
• Develop and manage the IT operating budget.
• Support team development through mentoring and training opportunities.
• Resolve personnel issues and conduct performance reviews.
• Prepare feasibility studies and cost-benefit analyses.
• Establish and enforce IT policies, procedures, and standards.
• Represent the company in professional associations and industry events.
• Lead planning studies and implement recommendations.
• Advise on hardware and software acquisitions.
• Recruit, hire, and manage IT staff performance.

Qualifications

• Bachelors degree in Computer Science, Information Systems, or a related field (Masters preferred).
• 10+ years of progressive experience in IT operations or infrastructure management, with at least 5 years in a leadership capacity.
• Demonstrated success in managing large-scale enterprise IT environments.
• Strong knowledge of IT service management frameworks (e.g., ITIL), infrastructure technologies (e.g., cloud computing, networking, storage), and cybersecurity principles.
• Experience with cloud platforms (AWS, Azure, GCP) and hybrid environments.
• Proven track record of leading cross-functional teams, managing complex projects, and driving operational excellence.
• Exceptional communication, leadership, and problem-solving skills.
• Industry certifications (e.g., ITIL, PMP, CISSP, AWS Certified Solutions Architect) are a plus.

Why Join Us:

At Sager Electronics, we value our team members and strive to provide a comprehensive benefits package for full-time employees. Here is what you can expect:

• Medical, dental, and vision insurance to keep you and your family healthy.
• 401(k)/Roth plan with matching, ensuring your financial future is secure.
• Healthcare Savings Accounts for added flexibility in managing medical expenses.
• Educational Assistance (Tuition Reimbursement) to support your ongoing learning and development.
• Continuous training opportunities throughout your employment, empowering you to grow both personally and professionally.
• A strong commitment to giving back to our communities through philanthropic opportunities and volunteer hours.
• We understand the importance of work-life balance, and our Paid Time Off is designed to support our employees' well-being

Sager Electronics, a TTI, Inc. Company, is a North American distributor of Interconnect, Power and Electromechanical components from leading manufacturers worldwide and a provider of custom value-add solutions. Grounded in over 135 years of innovation and service, Sager Electronics provides customers and suppliers a unique combination of operational excellence and innovative business solutions through its Distributing Confidence business model. Headquartered in Middleborough, MA, Sager operates a national network of field sales representatives and power systems sales engineers, ten strategically located service centers, and a value-add Custom Solutions Center in Lewisville, TX. To learn more about us, visit

To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., Green Card Holder), Political Asylee, or Refugee.

Sager Electronics is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans status, genetic information, or any other characteristic protected by law.

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