Our Client is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution - prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion.
THE OPPORTUNITY
Our Client is seeking a skilled and highly motivated individual to lead their fleet operations team and oversee all AV deployments are executed safely, on time, and per customer specification. The ideal candidate will build a strong team of dispatchers, safety drivers, site supervisors, shift coordinators and managers. The Director of Fleet Operations will provide strategic direction, monitor team performance, and identify areas for training and development, while maintaining an incident free safety culture across all operational sites in U.S. and Canada. S/he will have a track record of significant achievements, tremendous drive, and a willingness to roll up their sleeves. This is a full-time, on-site position based at the Fort Worth, TX office.
RESPONSIBILITIES
- Provide both strategic leadership and tactical management to a growing, cross-functional fleet operations team.
- Oversee the deployment and scaling of AV fleets (Class 3-7 trucks) at new and existing customer sites, ensuring operational readiness and alignment with customer expectations.
- Identify inefficiencies, work cross-functionally to establish best practices, and create & implement Standard Operating Procedures (SOPs).
- Establish and maintain strong customer relationships, while meeting all customer key performance metrics and objectives.
- Effectively manage team resources and site operations to meet financial targets and operational KPIs.
- Champion a proactive safety culture by identifying and correcting unsafe conditions and ensuring regulatory compliance (DOT, FMCSA, OSHA, etc.).
- Navigate real-time challenges effectively, shifting priorities, and last-minute changes.
- Drive results by fostering creativity and accountability in a performance-oriented culture.
QUALIFICATIONS
- Bachelor's Degree or higher in Engineering, Business Administration, Management, or related field or equivalent work experience.
- 10+ years of Fleet Operations Management experience within a growing or scaling company.
- 8+ years of operations experience in transportation or the logistics industry.
- Experience launching new operations and scaling teams across multiple geographic regions.
- Excellent customer-facing skills with the ability to communicate complex issues to diverse audiences (e.g., operations, engineering, or leadership).
- Experience leading geographically dispersed teams.
- Deep understanding of safety and maintenance regulations (DOT, FMCSA, OSHA, etc.).
- Positive attitude in stressful situations; flexibility with last-minute changes and long working hours.
- Excellent analytical aptitude and experience with Excel and other data analysis tools.
- Proven ability to seamlessly navigate and shift between strategic thinking and tactical leadership.
- Experience working in fast-paced, high growth e-commerce or B2B startup environments.
- A "get-it-done" attitude - someone who thrives in fast-paced settings and takes pride in operational execution.
- Proven analytical problem solving and organizational skills.