J.W. Didado Electric & Quanta Services
About Us: Quanta Services (NYSE: PWR) is the leading specialty contractor with the largest skilled labor force in North America - providing fully integrated infrastructure solutions for the utility, energy and communications industries. We self-perform more than 85% of our work, collaborating with our customers to provide cost certainty and safety. Through Quanta's unique operating model, we are able to deliver significant value to our customers and partners from the planning phase through engineering, construction and ultimately the operations and maintenance life cycle. With the largest craft-skilled workforce, modern fleet, a best-in-class safety program and unparalleled project execution, Quanta is able to address the needs of any project, anywhere, anytime.
Imagine what you could do here. We encourage and inspire our people to embrace opportunities within our 200 operating companies providing solutions for the utility, renewable energy, electric power, industrial, and communications industries worldwide. You will join the J.W. Didado Electric team in Syracuse, NY where our culture is about creating an environment where all employees can be themselves, are valued, and have an equal opportunity to succeed. You will join a dynamic team where our values are inspired by our people, and they motivate every action we take.
Our focus is fixed on safety. The most important commitment we make is ensuring every person working at our companies returns home safely each evening. A safe work environment on every job also makes our customers stronger and more efficient. Our focus on safety continues to bolster ingrained, long-standing relationships with our customers.
JOB TITLE: Director, Commercial Operations
DEPARTMENT: Commercial Excellence
REPORTS TO: Vice President Commercial Operations, Northeast
LOCATION: Syracuse, NY
CLASSIFICATION: Exempt
Position Overview: Under the direction of Commercial Operations Leadership, the Director, Commercial Operations will be responsible for building a strategic roadmap for by identifying the core business, identifying opportunities that expand beyond the core business based upon Quanta Services' capabilities, and executing on the most attractive opportunities. The Director, Commercial Operations Executive will work with the regional leadership team, operating company presidents, and other local managers and leaders, seeking to improve business through deeper and more sustainable collaboration with our customers, services, and operations.
The Director, Commercial Operations will play a key role in keeping safety and quality at the forefront of everything we do; strengthening connections and collaboration with our operating companies; identifying and sharing our customer needs and challenges as inputs to customize solutions; leading with early engagement in the project and program planning processes; simplifying our customer's experience by delivering efficient, purpose-driven solutions;
contributing to the delivery of strong operational and financial results; and owning the overall Quanta Services experience for our customers.
The ideal candidate must be a detailed-oriented self-starter and team player, with strong organizational, writing, and analytical skills, as well as the ability to multi-task in a fast-paced, dynamic work environment.
Job Qualifications
- BS/BA degree in business, engineering, marketing, or a related degree
- Exceptional writing, editing and verbal communication skills
- Keen attention to detail
- Capability to build and maintain trusting relationships throughout the customer and Quanta's organization
- Ability to work under pressure with time-sensitive deadlines
- Proficiency with Microsoft Office, Project, Salesforce, and Acrobat
- Any equivalent combination of training/education, and experience may be considered in lieu of degree requirement.
Fundamental/Essential Functions
- Build and manage relationship, sales, marketing efforts, customer service and client advocacy.
- Develop, track, and manage opportunities including lead generation and prospecting, solution discussions, RFP influencing, proposal support, agreement processing, and initial coordination.
- Initiate, lead and manage the commercial excellence process working closely with Quanta Services Northeast Vice President Commercial Operations, Operating Company Presidents, Local Operating Company Managers and Leaders, Proposal Writers, and Estimating teams.
- Communicate with potential customers/decision makers at National Grid across their organization.
- Develop strong and trusting business relationships with existing and potential clients, as well as business partners, maintaining frequent personal contact with existing customers to maintain strong relationships and customer loyalty.
- Attend and participate in industry related trade shows, conferences, workshops and other promotional events in an effort to network, learn, promote, and cultivate potential and existing customer relationships.
- Set the strategy and review content for proposals, project profile summaries, resumes, marketing materials, and other business-related communications.
- Assist with the design, development and implementation of marketing strategies or campaigns that align with business targets.
- Contribute to the development of a growth strategy focused both on achieving financial targets and customer satisfaction, create account plans and goals in alignment with business objectives; share those account plans and relevant customer and competitive intelligence with internal commercial and operational stakeholders
- Facilitate and direct the overall Quanta response to events such as storms, emergencies or natural disasters
- Other (related) duties as assigned by your manager.
Preferred Competencies
- Demonstrated leadership ability
- Collaborative with strong interpersonal skills
- Results focused with propensity for follow through
- Self-directed, action oriented, responsive, motivated and ambitious
- Must possess exceptional communication skills (large audiences and one-on-one settings alike)
- Strong teambuilding capabilities with cross-functional facilitation experience
- Strong negotiation skills
- Analytical problem solver
- Ability to manage multiple projects with varying priorities
- Ability to successfully influence outcomes (collaboration, compromise, persuasion, data translation)
- Must have experience in demonstrating Issue Resolution
- Familiarization with commercial contracts and RFx's
Employer Benefits
- Health, Dental, Vision Insurance (Employer Paid Premium)
- 401K Plan with Matching Contribution
- Life Insurance & Disability Insurance
- Paid Time Off - Personal, Vacation and Holiday Pay
EOE Statement: J.W. Didado Electric, LLC is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.