Director Application Services

Unlock Learning for All:
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity:
Open to Relocation - Will pay for Relocation Assistance

Ellucian is seeking to hire a Director of Applications Services to work onsite at Victor Valley College (VVC) in Victorville, California. The Enterprise Applications Director's main objective is to drive college success by the daily support and ongoing evolution and optimization of Ellucian Colleague ERP system (technical and functional) and other enterprise application systems at the college. The ideal candidate must be able to manage staff and deal effectively with staff leadership and support, including meeting regularly to discuss the progress of work, resolve problems, and ensure that standards for quality and quantity of work are met. Services are delivered by on-site staff.

Where you will make an impact

Providing strong leadership and management of the information technology staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met.

Management of services for both onsite and remote delivery teams.

Acting as a strong leader providing good customer relationship skills and presence in managing client the client's ongoing evolution of its modernization efforts.

Consulting with management and reviewing project proposals to determine goals, time frame, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources.

Effectively managing projects and resources using strong project management skills to articulate project demands, recommend priorities to support groups and committees, and provide frequent project updates while adhering to established timelines.

Developing and optimizing Colleague and associated administrative systems change management, communication planning, testing procedures, and programming documentation.

Providing client liaison and technical support for administrative applications including system configuration and usage guidance to the administrative user community.

Supporting departmental staff and administration with the identification, evaluation, selection, support and maintenance of systems solutions.

Providing systems analysis, problem solving support, and necessary programming support to provide efficient and effective use of administrative information systems in support of Client's goals and objectives.

Providing maintenance, appropriate use, production and problem-solving support, and ad-hoc reporting support.

Implementing quality assurance methodologies for change management and problem management.

Meeting with users and staff to determine the impact of proposed changes in software for users.

Assisting with the evaluation of third-party software and hardware to determine usefulness and compatibility with existing technology.

Planning and managing data storage and archival operations and solutions.

What you will bring

Detailed Project Management skills.

Solid functional and technical knowledge of Colleague (SaaS experience a plus)

Higher education experience in an IT management role.

Experience managing IT personnel both on site & remote.

Capable of prioritizing and managing incoming project requests and break/fix tickets.

Excellent verbal and written communication skills.

Experience working with support groups, various college departments, and committees.

Ability to navigate and prioritize conflicting or changing requirements.

Varied and strong technical background including the implementation of higher education or business management systems.

What makes :
Comprehensive health coverage: medical, dental, and vision

Flexible time off

Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests

401k w/ match & BrightPlan - to help you save for the future

Parental Leave

5 charitable days to support the community that supports us

Telemedicine

Wellness
Headspace Care (mental health)

Wellbeats (virtual fitness classes)

RethinkCare & Wellthy- caregiver support

Diversity and inclusion programs which provide access to internal employee resource groups

Employee referral bonuses to encourage the addition of great new people to the team

We Foster a learning culture with:
Education Assistance Program

Professional development opportunities