Have the knack for solving problems and a passion for making people happy? We are currently hiring a dedicated Customer Service Assistant to add to our residential team. You'll be on the front lines, assisting customers with a wide range of inquiries. You'll provide solutions, and work to ensure their satisfaction with AT&T's offerings. This is your chance to play a crucial role in creating a positive experience during each interaction. If you're looking for a rewarding job where you can make a real difference, Elite Management Group has you covered.
Why Choose Elite Management Group
Our Customer Service Assistants have the opportunity to enhance their knowledge from the moment they join us, tapping into limitless career opportunities. We not only want our colleagues to be efficient team players, but also to have a career where they are appreciated and feel satisfied.
Some of the tools we use to achieve this are:
- Training: With a training program delivered by our expert managers, we empower our associates to excel
- Mentorship: Our managers will give you individual attention, and continuous feedback that will eventually mold you into an asset for the organization.
- Teamwork: We also want our teammates to build a rapport with each other, fostering an environment of mutual respect
- Travel Rewards: Hard work is rewarded with opportunities to travel, allowing our associates to expand their horizons.
- Professional Development: When working with us, you will have the opportunity to meet bright minds from across industries.
The role of a Customer Service Assistant involves:
- Providing friendly and efficient support to AT&T customers in a residential setting.
- Answering questions about billing, accounts, products, and services with accuracy and clarity.
- Troubleshooting and resolving customer issues promptly, escalating complex problems to the appropriate department when necessary.
- Educating customers on AT&T's offerings and guiding them to solutions that best fit their needs.
- Maintaining accurate customer records and documenting all interactions in our systems.
- Collaborating with Customer Service Assistant team members to share best practices and continuously improve customer service processes.
- Upholding AT&T's commitment to customer satisfaction in every interaction.
A reliable Customer Service Assistant possesses:
- Excellent communication skills, both verbal and written, with a clear and empathetic approach.
- A strong desire to help people and a patient, positive attitude.
- Ability to actively listen and understand customer needs.
- Strong problem-solving skills and the ability to think on your feet.
- Comfort with technology and the ability to navigate various computer systems.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- High school diploma or equivalent; some college coursework is a plus.
- Previous customer service experience is a bonus, but not required - we'll provide comprehensive training.
Ready to be the face of AT&T? Submit your application now to begin your journey with us.