Job Description Job Summary: Digital Print Coordinator's role: Heavy client interaction verbal/written forms. Customer Service skills is a must. Coordinate workflow activities ensuring customer satisfaction in all areas of responsibility to include, Job intake, operate print jobs, Recordkeeping, Shipping, Receiving. Applicant must be able to multitask and take in/understand complex work instructions. Ensure quality maintenance of all logs and reporting documentation; attention to detail.
Participate in cross-training and perform other duties as needed.
Handle time-sensitive material and maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Perform other tasks as necessary / assigned. The Digital Print Coordinator assign/ delegates work to copy operators and ensure the team is fully utilized, productive and meeting the print deadlines demands.
Schedule: Monday - Friday 12:00AM-8:30AM Job Duties & Responsibilities Job Intake • Answer Incoming Calls
• Monitor Email Traffic on varies areas of Intake
• Respond to emails and answer inquiries
• Strong Customer Service Skills
• Strong verbal/written communication skills
• Assess incoming print jobs and requested deadlines
• Communicate effectively with clients regarding job requirements
• Ability to negotiate deadlines and other job parameters as necessary
• Organize and prioritize jobs in queue to optimize meeting client expectations
• Ability to use Microsoft office suite
• Assign print jobs fairly between print operators
Print Operator • Operate print, copy and scanning equipment
• Operate binding and other finishing equipment
• Ability to operate various print equipment and high volume printers such as (Xerox, Konica Minolta, etc )
• Responsible for quickly and adequately producing detailed, high-quality printed materials/ styles in a time-sensitive atmosphere utilizing high-speed digital printers
• Perform multiple finishing types: wire-o, 3 hole drill, lamination, stuffing envelopes, folding, and cutting
• Experience in using electronic/manual cutter
• Setting up and operating a variety of fiery printing software
• Ability to use Microsoft office suite
• Troubleshoot machine problems
Required Qualifications: • Previous experience in Mail/Document Preparation;
• Document Scanning and/or Document Indexing
• Ability to effectively work individually or in a team environment.
• Ability to handle multiple projects simultaneously
• Ability to adapt to changing fast-growing production environment
• Ability to communicate both verbally and written with customers and company personnel
• Strong organizational and administrative skills
• Ability to meet employer's attendance policy
• Work experience in email and Microsoft Windows environments is required
• May be required to lift items weighing up to 50 pounds maximum allowed by current State Law with or without accommodations
• Must be able to sit, stand, and/or walk for long periods of time with or without accommodations
- High School Diploma or equivalent (GED) required
Preferred Qualification: • EXCELLENT Customer service is a must.
• Able to function in a fast paced environment and under critical deadlines.
• Able to handle demanding clients in a professional manner.
• It's up to the Team Lead (or Coordinator) to meet the client's demands and do everything in their power to meet the requested deadline.
• Applicant must have a strong copy background and be familiar with Fiery software as well as Copy equipment (Konica Minolta, Xerox, Ricoh, ETC ).
• Must have experience running large copy jobs as well as binding (wire-o, 3 Ring binder)
"The pay range for this position starts at $19.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."