Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager
Location: London
Department: Digital Operations
Salary: £60-70k + Benefits
Company Overview:
We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.
As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.
Key Responsibilities:
- Team Leadership and Management:
- Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
- Allocate resources efficiently to ensure timely and successful project delivery.
- Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
- Operational Oversight:
- Oversee the daily operations of digital systems, applications, and infrastructure.
- Ensure high availability and performance of all IT services and applications.
- Implement and maintain monitoring systems to proactively identify and resolve issues.
- Application Support:
- Manage application support activities to ensure the prompt resolution of incidents and service requests.
- Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
- Ensure all applications are updated, patched, and maintained in line with best practices.
- Technical Project Management:
- Oversee the planning, execution, and delivery of technical projects.
- Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
- Facilitate communication and collaboration between project teams and stakeholders.
- Cyber Security and Compliance:
- Ensure the implementation and adherence to cyber security policies and procedures.
- Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
- Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
- Quality Assurance:
- Oversee the end-to-end quality assurance process for all digital products and services.
- Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
- Ensure quality assurance processes are followed to maintain high standards.
- Strategic Planning and Improvement:
- Develop and implement strategies to enhance digital operations and IT service delivery.
- Identify opportunities for process optimisation and efficiency gains.
- Stakeholder Communication:
- Act as the primary point of contact for all digital operations-related matters.
- Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
- Facilitate effective communication between IT teams and business units.
- Problem Solving and Incident Management:
- Manage and resolve high-priority incidents and critical issues.
- Conduct root cause analysis and implement corrective actions to prevent recurrence.
- Develop and maintain incident response plans and procedures.
Requirements:
- Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
- Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
- Excellent understanding of IT infrastructure, application support, and digital operations.
- Demonstrated experience in managing technical projects and ensuring successful delivery.
- In-depth knowledge of cyber security principles and compliance requirements.
- Strong understanding of quality assurance processes and methodologies.
- Exceptional problem-solving and analytical abilities.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
- Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.
What We Offer:
- Competitive salary and benefits package.
- A dynamic, collaborative work environment with opportunities for professional development and growth.
- A chance to lead and shape the future of digital operations.