We are seeking a highly motivated and skilled individual to join our team as a Digital Network Operator. This position will play a crucial role in ensuring the seamless execution of Tennis Channel's Digital Operations Center, overseeing the delivery platforms for our direct-to-consumer (DTC) products. As part of a team of Operators and reporting directly to the Director, Digital Operations Center, this role will be at the forefront of supporting brand-new DTC products, contributing to a dynamic, and innovative work environment.
Our Digital Network Operators work on site in our Santa Monica, CA office. Our Digital Network Operators work on a rotating schedule that includes nights, weekends, swing shifts and sometimes holidays.
Key Responsibilities:
- Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels.
- Operate Tennis Channel's streaming Content Management System.
- Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
- Work on a rotating schedule that includes nights, weekends, and swing shifts.
- Operate the network router to ensure video feeds are being sent to their appropriate destination.
- Actively communicate with third party vendors to ensure services are scheduled and running appropriately.
- Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
- Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
- Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement, to maintain high-quality content delivery.
- Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
- Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service.
Additional responsibilities include but are not limited to:
- Collaborate with the whole team of Digital Network Operators daily to ensure all streams are healthy and all appropriate information is being shared.
- Collaborate with Digital Network Operators to maintain and create SOP's (Standard Operating Procedures), Incident Management tickets, and match replay requests.
- Enable and disable Closed Captioning as needed.
- Perform other tasks as needed and assigned to contribute to the overall success of Tennis Channel's digital operations.
Required Qualifications:
- Extensive experience operating Content Management Systems for live streaming
- 3 years of experience in live streaming operations desired
- 5 years of experience in broadcast television is a plus
- Understanding of live sports broadcast is a plus
- Understanding of Broadcast Master Control and Transmission
- Strong understanding of digital delivery platforms and protocols
- Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams.
- Experience operating Amagi Cloudport a plus
- Experience with SRT, HLS, and DASH, desired
- Deep operational knowledge of Apple TV, Roku, Tablets, iPhones, Androids, iPads, laptops, and Smart TV's
Tennis Channel is proud to be an Equal Opportunity Employer and Drug Free Workplace.
About PickleballTV
Pickleballtv (PBTV) is the 24-hour television home of America's fastest growing sport. With coverage of tournaments throughout the year, the network offers 1,000+ hours of live matches from the game's top professionals and biggest stars. PBTV also provides viewers with first-class instruction, exclusive lifestyle programming and studio news content and more.
About Tennis Channel
Tennis Channel is the media home to two twenty-four-hour television networks, a subscription streaming service, online magazine and podcasts dedicated to the sport and its unique lifestyle. The tennis-media hub is home to every aspect of the wide-ranging, worldwide tennis community. Tennis Channel is carried nationwide by every one of the top ten pay-TV service providers.
About Sinclair
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 185 television stations in 86 markets affiliated with all the major broadcast networks; and owns Tennis Channel and multicast networks Comet, CHARGE., TBD., and The Nest. Sinclair's content is delivered via multiple platforms, including over-the-air, multi-channel video program distributors, and the nation's largest streaming aggregator of local news content, NewsON. The Company regularly uses its website as a key source of Company information which can be accessed at .
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.
The base hourly compensation range for this role is $35.65 to $39.60 per hour. Final compensation for this role will be determined by various factors such as a candidates' relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.