At AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and we're currently seeking a Digital Media Support Engineer to join our team.
What You Will Be Doing
The Digital Media Support Engineer will be supporting a National Insurance Provider based in San Antonio, Texas. The Digital Media Support Engineer plays a pivotal role within AVI by serving as the Digital Media support subject matter expert for our Managed Services team. This role will support AVI Customers' DM technology and will be a member of the Managed Services - Service Desk team.
This person will be responsible for Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management. This position will support the Service Contracts sold by the branch and Managed Services Practice to achieve our business revenue, gross profit (GP) and profitability objectives.
What You Bring to Assure Success: Previous experience in the supporting and troubleshooting of digital media and signage technologies. Ability to work independently, be self-directed and make sound decisions based on customer satisfaction Communication and customer relation skills Ability and willingness to travel to customer sites Good working knowledge of Scala, Carousel, Appspace, Navori, Four Winds or similar applications. Ability to understand LAN, WAN, basic Router and network technology.
Why Should You Apply?
Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned.), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now.