Digital CRM Senior Architect

Job Description

Position Title: Business Analyst (Organizational Change Management & Platform Development )

Experience Required: 6-9 years

Location: Washington DC

As part of our digital transformation journey of a global non-profit client, we are building and rolling out a new software platform built on Microsoft Azure, Microsoft Dynamics 365, and the Microsoft Power Platform.

This platform will enhance our operational efficiency and enable us to serve our stakeholders better. We are looking for a skilled Business Analyst (BA) with expertise in Organizational Change Management (OCM) to play a pivotal role in this initiative.

The ideal candidate will not only support the business analysis needs for platform development but also lead the change management efforts to ensure successful adoption across the organization.

• 10+ years of experience as Business Analyst

• Collaborate with stakeholders to gather, analyze, and document business requirements for the new software platform.

• Translate business needs into functional and technical specifications for the development team.

• Work closely with cross-functional teams, including developers, architects, and testers, to ensure the platform meets business requirements.

• Identify gaps in existing processes and recommend solutions to improve efficiency and scalability.

• Facilitate workshops, interviews, and focus groups to elicit requirements and validate solutions.

• Develop user stories, process flows, wireframes, and mockups to support development efforts.

• Conduct gap analysis between current processes and future-state workflows enabled by the platform.

• Support UAT (User Acceptance Testing) by defining test cases, coordinating testing efforts, and ensuring defects are resolved.

• Act as a liaison between business stakeholders and technical teams to ensure alignment throughout the project lifecycle.

• Any Dynamics certification is a must. Any Cloud Certification would be preferred.