DIGITAL CLIENT SERVICE REPRESENTATIVE Los Angeles, CA
Hybrid
THE RUNDOWN The Client Service Representative (CSR) for Digital Sales will work with Account Executives (AE) and complementary internal departments (Research, Creative Partnerships, Operations, Traffic, and Finance) to facilitate the sale of HTS Digital Assets, independently or as an aggregate to the HTS linear business. The primary responsibility of the CSR is to assist AE's in the digital sales process from inception, through the sales process, and post-sales process management.
WHAT YOU'LL ACCOMPLISH - Collaborate with and support the Account Executives on all account needs
- Work closely with cross-functional teams and frequently play a consultative role - by offering media insights to inform strategy, best practices, targeting recommendations, optimization suggestions and recaps where necessary
- Assemble and provide effective digital sales packages
- Adjust and revise media plans in conjunction with agency and AE feedback
- Develop sales collateral for upcoming meetings, presentations, and sales pitches including sales decks, opportunities, and mock-ups
- Assist AE in prospecting through use of sales tools and industry updates
- Collaborate with internal Home Team Sports departments to build sales materials and packages for RFPs on all pieces of the Digital Portfolio (Streaming, Highlights, Connect, Social)
- Coordinate and communicate with Sales Pricing and Strategy when needed for pricing strategies
- Provide direction to HTS Digital Client Service Coordinator on campaign management and stewardship
- Manage campaign through stewardship with internal and third-party reporting systems
- Ensure that plan due dates are met by effectively managing time and internal deadlines
- Perform administrative duties such as order maintenance, posting billing reconciliation, as well as industry and competitive research and analysis via appropriate sales execution tools.
- Mentor and/or manage junior members of the team to foster an environment that encourages growth, innovation and creativity
- Other job-related duties as assigned
WHAT YOU'LL BRING - Bachelor's degree preferred
- 2-3 years similar experience required
- Excellent verbal and written communication skills are necessary
- Knowledge of Microsoft Office applications, including Word, Excel and Outlook is required
- Proficiency in PowerPoint is preferred with some knowledge of basic CRM systems
- Good interpersonal skills, including the ability to develop and maintain good working relationships required
- Good organizational skills and a proven ability to work both as a member of a team and individually are necessary
- Ability to multitask and work effectively in a high-pressure environment required
- Experience and understanding: MOAT, Innovid, Adobe Audience Manager, Google Campaign Manager, FreeWheel, ComScore, DoubleVerify, Integral Ad Science, and Extreme Reach.
TRAVEL, LIFTING, PHYSICAL REQUIREMENTS - This role takes place in an office setting and is a sedentary role
- Minimal travel may be required to attend meetings, conduct trainings, etc.
COMPENSATION The base pay range for this role is $68,000 to $72,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
WHAT WE DO Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America's largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at
WHAT WE STAND FOR At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it's just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.
EEOC & DIVERSITY STATEMENT Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
ACCOMMODATIONS Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .
We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.
Equal Opportunity Employer
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