Lead and optimize operational processes to improve efficiency and support organizational growth. Oversee digital banking platforms, payments systems, risk management, and team development to drive operational excellence and compliance.
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Analyze and improve operational processes to enhance efficiency and meet strategic goals.
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Evaluate technology use across operations and recommend enhancements for growth.
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Oversee digital and mobile banking services, ensuring performance, functionality, and vendor alignment.
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Manage debit/credit card programs, digital wallets, ACH, and third-party payment providers; recommend improvements based on trends and data analysis.
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Collaborate with IT and cross-functional teams to manage systems, security, and product configurations.
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Act as business lead for projects related to digital banking and operations; conduct ROI analyses and ensure successful implementation.
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Ensure documentation and workflows for all applications are current and accurate.
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Lead, coach, and develop operations and digital teams; set clear expectations and provide ongoing performance feedback.
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Oversee risk management, audit programs, and vendor assessments; report findings to senior leadership.
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Develop and deliver compliance and risk training across the organization.
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Ensure compliance with all relevant laws, regulations, and internal policies.