Job Title: US Jr Customer Service
Location: Miami, Florida (preferably)
Department: Supply Chain
Reports To: US Customer Service
Dolce & Gabbana Beauty embodies the iconic luxury and craftsmanship of the Dolce & Gabbana brand. With a commitment to excellence, we create high-quality fragrances, makeup, and skincare products that inspire confidence and sophistication. As we continue to expand our presence, we are looking for a passionate Junior Customer Service Representative to join our team.
Job Summary
The Junior Customer Service Representative will be responsible for delivering exceptional customer support, ensuring customer satisfaction, and maintaining the brand's high standards of service. This role involves handling inquiries, processing orders, and resolving issues efficiently and professionally. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment.
Key Responsibilities
- Accurately enter and process high-volume manual orders efficiently.
- Verify and prepare sales orders for processing while ensuring completeness and accuracy.
- Maintain accurate and up-to-date order logs and customer records.
- Monitor order status, shipping schedules, and proactively address potential delays.
- Collaborate with internal teams including Marketing, Education, Merchandising, Commercial, Planning, and Warehouse to ensure smooth order execution.
- Understand warehouse operations and the order fulfillment process.
- Validate and release orders based on shipping status, minimizing delays and ensuring timely deliveries.
- Identify potential risks and troubleshoot issues proactively.
- Maintain the customer master log with a high level of accuracy.
- Provide timely assistance to customers, addressing inquiries and resolving issues efficiently.
- Foster strong relationships with customers and internal stakeholders to enhance service levels.
- Serve as a brand ambassador by delivering exceptional service with enthusiasm and professionalism.
- Maintain detailed records of customer interactions, transactions, communications, and complaints.
- Adhere to departmental policies, procedures, and service standards while ensuring alignment with HQ guidelines.
- Perform other duties as needed to support operational efficiency
Qualifications & Requirements
- Bachelor's degree or equivalent experience in a related field.
- 1+ years of experience in customer service, preferably in the beauty, fashion, or luxury industry.
- Familiarity with US retailers - Sephora, Macy's, Ulta Beauty and more
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or any 365 Microsoft tools.
- Proficiency in SAP.
- Passion for beauty and luxury products is a plus.
- Spanish or Italian is a plus