Desktop Support Technician

Job Description

Insight Global is seeking a Desktop Support Technician supporting the Service Desk component of the overall Service Delivery and IT support within Information Services for a global pharmaceutical company's Raleigh, North Carolina, site. This Analyst needs a highly positive attitude and energy level towards customer service, as well as the ability to multitask and pivot between tasks. This analyst will be working as part of the global IT End User Services Engineering and Configuration Management team, providing physical IS support to business users as well as remote telephone support to business users in the Richmond, VA office, to develop efficient solutions to recurring IS issues. This role requires mid-level experience in Service Desk incident management software, hands-on level 2 support and knowledge of Mobile and Personal Computer hardware, software and network connectivity. Other responsibilities include delivering Service Level Agreements in accordance with corporate policies, managing email and user accounts within Active Directory, and maintaining onsite conference room, videoconferencing equipment, computer peripherals, and cloud printing setup. Strong communication skills are also required to provide all IT support amongst the IT, R&D, and engineering teams. This Analyst will be training and onboarding new hires on site. The pay rate for this role ranges from $18-25/hour, based on experience.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . The EEOC "Know Your Rights" Poster is available here .

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Skills and Requirements

5 years of experience (Mid-level) in Service Desk incident management software

Hands-on level 2 support and knowledge of Mobile and Personal Computer hardware, software and network connectivity

Very positive, professional attitude and high energy level towards customer service. Strong ability to multitask, pivot between tasks and be coachable

Provide support for computer peripherals and printers

Work with business users to develop efficient solutions to recurring IS issues

Experience with MS Office and 0365 tools, Microsoft Teams, Outlook, Zoom

Strong communication skills to work with the IT, R&D, and engineering teams, on-site and remotely

Deliver Service Level Agreements in accordance with corporate policies

Manage email and user accounts within Active Directory null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .