We're seeking a proactive and skilled Onsite Desktop Technician to join our client's team in Philadelphia. This hands-on contract to hire role that will support both Mac and Windows environments, ensuring reliable technical support and endpoint deployment across the organization. The ideal candidate brings a strong technical foundation, excellent communication skills, and a self-starting attitude.
Key Responsibilities:
- Provide on-site technical support for both Mac OS and Windows systems
- Troubleshoot hardware and software issues, including desktops, laptops, and peripherals
- Perform system imaging and endpoint deployments
- Support basic networking tasks (e.g., routers, switches, wiring)
- Ensure compliance with security protocols and organizational policies
- Collaborate with internal teams using tools such as Microsoft Teams, Zoom, etc.
- Document technical solutions and maintain accurate records
- Support IT projects, including upgrades, rollouts, and installations
Required Skills & Experience:
- 3+ years of experience in a desktop support or technician role
- Proficiency with both Mac and Windows operating systems
- Experience with Dell and Mac hardware
- Familiarity with endpoint deployment tools and imaging processes
- Basic networking knowledge (e.g., IP, DNS, cabling, switching)
- Strong knowledge of collaboration tools (Teams, Zoom, etc.)
- Excellent problem-solving, communication, and customer service skills
- Ability to work independently and take initiative
- Experience working in environments with security and compliance requirements
Must-Haves:
- Non-smoker / No tobacco use (required for site policy compliance)
- Up-to-date vaccination status (as per company health policy)