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Job DescriptionResponsibilities - Provision and distribute computer hardware
- Create and manage user accounts in Microsoft 365
- Monitor and answer service desk calls and emails to assist customers requiring technical support
- Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
- Add detailed work notes to all assigned tickets until resolved or escalated to another team
- Provide status updates when requested
- Move, setup, and/or install IT hardware
- Troubleshoot and repair/resolve various issues/requests for peripheral devices
- Install, troubleshoot and resolve software issues/requests
- Provide desk-side end user support when necessary
- Update and document inventory changes when necessary
- Complete other duties as assigned
Requirements - A minimum of 2 years of professional experience in information technology or a directly related field or a degree from an accredited university.
- Experience providing IT support to users via phone, email, and/or in person.
- Experience supporting enterprise hardware, software, and peripherals, specifically Microsoft 365 products.
- Understanding of Microsoft Windows 11, basic networking concepts, PC hardware and software.
- Must be able to work in a dynamic team environment.
- Ability to analyze and research problems of a basic nature and make recommendations as to their solution
- Able to lift at least 30 pounds.
Preferred Qualifications - Bachelor's degree from an accredited university.
- One or more IT certifications such as A+, Security+, Network+, ITIL, etc."
Date Posted: 13 April 2025
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