Desktop Support Technician

New York, New York

 Synergy Staffing
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Qualifications:
  • Bachelors preferred or Associates in a Technology based hands-on degree.
  • Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user
  • Must possess exceptional written and verbal communication skills (in English)
  • Ability to quickly learn and acquire expertise in client's custom applications
  • Excellent understanding of technology and the role of the "client " in relation to the larger IT infrastructure
  • Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user
  • Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure
  • Team player who is invested in and strives to maximize team/department performance
Responsibilities:
  • This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems
  • A key area of responsibility is resolving client technology-related problems in areas supported
  • Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates;
  • Restore the Windows and Macintosh desktop/laptop to operational status
  • Support the Mac operating system and various Apple tools and applications;
  • Provide operating system updates for Macintosh desktops/laptops;
  • Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration;
  • Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials
  • Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system;
  • Add virtual desktop client to Office 2007 / Office 2010;
  • Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required;
  • Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus;
  • Load, configure, and update Virtual Private Network (VPN) and RESCUE software on desktop/laptop as required;
  • Disconnect and/or reconnect desktop and peripherals in support of office moves
  • Work is generally performed within an office environment, with standard office equipment available
Date Posted: 05 May 2025
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