Location: Plymouth, MN
Duration: 12 month contract to hire
Pay: $22-$24 (Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location.)
Requirements
-Two-year technical computer degree or certificate
-1 - 2 years of experience in a Call Center/Service Desk role preferred
-Minimum 1 year experience supporting various versions of Microsoft Active Directory, Microsoft Office, including Office 365 and Office 2016, Azure Active Directory, remote connectivity methodologies, and mobile devices including both iOS and Droid-based smart phones and tablets
-Experience with troubleshooting hardware issues, including (but not limited to) desktops, laptops, printers, monitors, and mobile devices
-Ability to work effectively within a team and also with remote users
-Working knowledge of VPN technologies
-Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.
Job Description
Insight Global is seeking a Desktop Support Analyst for one of our financial clients in the Minneapolis/St Paul area. As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately. They proactively take ownership for problems while documenting the issue and resolution within the Help Desk software.