Description Are you a person who enjoys technology as well as enjoys helping others trouble shoot through technology issues they may be experiencing? Are you someone who enjoys training others on technical systems and applications as well as working in desktop support in a helpdesk atmosphere? You may be exactly who we are recruiting for. We are currently recruiting for a
Desktop Support Technician to join our Technology and Business Solutions team. The ideal candidate will have a strong work ethic and will support a variety of technologies, tasks, and support requests based on business needs.
Location: 5650 Main Street, Manchester, Vermont, 05650
Candidates who are residents of VT are eligible to enjoy a
hybrid work arrangement, working onsite from our office in Manchester Center, Vermont, three days per week and at home. All candidates must be within a commutable distance to, and available to work from, our office in Manchester Center.
Key Responsibilities: - Troubleshoot and resolve end-user issues.
- Train end users on our technical systems and applications.
- Administer user accounts, user groups, and file permissions in a Windows Active Directory environment
- Solve computer problems such as slow performance, VPN issues, e-mail problems, software installation and configuration
- Provide off-hours, rotating, on call support
- Travel between our locations in southern Vermont as needed to provide on-site assistance
What you bring: - Someone who can effectively communicate technical information to non-technical users.
- The ability to prioritize and handle multiple tasks.
- A disciplined, well organized, and trustworthy team member.
- Strong time management, organizational, and documentation skills
- A basic understanding of networking and remote access technologies
- 2-3 years of progressive IT experience
- Knowledge of Microsoft Windows OS
- Ability to pass a background check
Desirable But Not Required: - Associates or technical degree
- Experience with OSX
- Experience with retail Point of Sale systems
- Certifications such as CompTIA A+
Who We Are: The Vermont Country Store is one of the most unique and beloved companies in America. Orton Family owned since 1946, the company offers a comprehensive assortment of high-quality, practical and hard-to-find goods through its catalog, website and two stores in Weston and Rockingham, Vermont. Despite the company's image as an old-fashioned country store, The Vermont Country Store is a champion of innovation in our marketing, our operations and as an employer of choice. For two years running, The Vermont Country Store has earned the ranking in the Universal Service Provider category of Newsweek Magazine's Best Online Shops, placing ahead of Amazon, WalMart, Target and other industry leaders. Come join our high-performing team who collaborate, innovate, and deliver strong results. We're committed to seeking life-long learners, promoting from within and creating long-term opportunities for those who excel. We welcome you to apply even if you don't check all the boxes. We hope you'll consider joining us and see where a career with us can lead you.
What we offer: - A team-oriented culture filled with truly "good" people
- We have flexible working hours and work from home days to accommodate your personal life
- An onsite wellness center including free wellness, acute care visits and programs with Licensed Family Nurse Practitioner
- Onsite fitness facilities
- We offer a generous employee discount
- We offer a competitive salary package, 401-K, commuter benefit, dental, vision, an ICHRA employer contribution for medical insurance, contributions to the cost of childcare, employer paid life, short-term and long-term disability, voluntary life insurance, accident, hospital and critical illness, auto insurance, home insurance, recreational toys insurance
- Potential for quarterly bonus
- Numerous philanthropic programs including paid volunteer hours and matching charitable contributions