Desktop Support Technician
We have an immediate need for a Desktop Support Technician to join our client for a 12-month contract position that will be on site in Los Angeles. This position will provide support for all users experiencing problems with desktop hardware, software and other computer-related technology.
Location: Los Angeles, CA. Onsite 5 days per week.
This job expects to pay about $31-34/hr plus benefits.
What You Will Do:
- Provide technical and troubleshooting assistance to end users as required.
- Primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.
- Identify and recommend ways to improve processes to IT Client Services team.
- Communicate and escalate customer service issues to management in order to resolve quickly and efficiently.
- Responds to questions from users or escalates their issues to an IT manager.
- Assist in the installation, repair and maintenance of workstations at hospitals and clinic locations.
- Prepares defective parts for shipment to manufacturer.
- Assist in maintaining records or parts inventory for spare equipment.
- Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing.
- Ability to perform on-call duties.
What Gets You The Job:
- Must have 6 months to 2 years of experience in an IT setting.
- Experience with or exposure to the following:
- Operating systems: Windows 7, 10, OS X
- Office Productivity Software: Office 2010 and 2016
- Cerner (EHR system)
- Footprints (ITSM system)
- Kronos (HCM system)
Please send your resume to Hannah Xu, Senior Technical Recruiter for immediate consideration.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development. Join us. Let us catapult your career.
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.