Desktop Support Technician

Role : End User Technical Support Analyst
Location: Hybrid, Louisiana
Duration: Longterm
Job ID: SR-

Scope:

• Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.

• Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.

• Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.

Expertise and/or relevant experience in the following areas are mandatory:

• Customer Service Skills

• Windows Imaging and Driver Management

• User Profile analysis and migration

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

• Active Directory Domain Services

• Troubleshooting skills with basic hardware and software components

• Experience in deployments with Microsoft System Center Configuration Manager

• Desktop and Mobile Device imaging and user transition

• Third party software to be migrated and handled on a case by case basis