JOB TITLE: Desktop Support Technician
TOP SKILLS: Windows, Mac, JAMF, SCCM LOCATION: Fremont, CA DURATION: 6+ Month contract with potential to hire or extensions RATE RANGE: Market Rate SUMMARY: Our direct client is searching for a highly qualified Desktop Support Technician to join their fast-paced team in Palo Alto. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.
RESPONSIBILITIES : - Provide onsite and remote support for computers and mobile devices
- Troubleshoot hardware and software issues on Windows and MacOS
- Provide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
- Utilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
- Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
- Create, edit, and improve technical articles and other procedures for systems at Tesla
- Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issues
- Manage day to day tickets and resolve issues within SLA's as defined by IT Operations policy
- Take ownership of special projects, involve relevant teams and ensure completion in a timely manner
QUALIFICATIONS: - Minimum of 4 years desktop support experience including Windows, Mac
- Linux experience preferred
- Experience troubleshooting engineering applications preferred
- Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
- Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
- Excellent customer service skills, strong attention to details with excellent follow up
IND123