Field Desktop Support Tech- Bilingual in English and Korean
Role: Full Time
Location: Orange County, CA Onsite/In-person
Responsibilities:
- Desktop support experience- troubleshooting, configuration, software installation
- Experience with ticketing system
- Review onboarding requests, review tickets and document issues
- Adept at M365, Windows, Active Directory, ticketing systems
- Provide troubleshooting and support to end users on a variety of issues- incidents and problems
- Provide technical assistance to the customer (Examples)
- Password reset
- Account information
- Case number information
- Adobe Reader issues
- Brower issues
- Technical computer issues
- Internet connectivity
- Set up equipment for employee use
- Image computers using a variety of methods
- Install and perform minor repairs to computers and peripheral equipment within the office premises
- Strong networking skills- IDF/MDF, switches, routers, access point
Experience:
- 2-5 years of experience in software, hardware and network
- Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
- Experience with of Windows, M365, PC and Printer configuration
- Strong customer service skills, detail oriented, and deadline driven
- Strong communication skills and client interfacing skills
- Enthusiastic and willing to take initiative
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